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Desktop Support Specialist

Quantam
  • US
    United States
  • US
    United States

Über

Overview:
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a
Desktop Engineer/Support . Candidates must be able to work onsite in Frankfort, KY.
Overview:
Our client's Information Technology Branch seeks an individual to serve as a Desktop Engineer/Support Technician in the Information Technology Branch's Field Support Section.
Key Responsibilities:
Main responsibility is to administer KSP Desktops, Notebooks, and Mobile Data Terminals (and accompanying equipment). Hardware and software support, including specialized law enforcement software and devices. Assist with IT equipment in KSP cruisers. Work with vendors for support on workstation issues. Coordinate with Tier 1 and 3 personnel on support issues Work with the IT Ticket System Performs other tasks and duties as assigned or needed by the agency. Qualifications:
Windows desktop operating systems support client hardware and software, including Office 365 applications. Troubleshooting skills. Ability to work in a team atmosphere. Ability to create technical documentation. Provide Tier 2 support to other personnel in the IT Branch. Ability to receive training and retain new knowledge. Ability to be professional and courteous. Additional Information:
8 am - 5 pm (the position will have a desk at 1266 Louisville Road, Frankfort). The interviews will be conducted via Microsoft Teams or in person at 1266 Louisville Road, Frankfort, KY. Rare travel away from Frankfort will be necessary, and a Pool vehicle will be provided. Must submit to a fingerprint support background check through the Kentucky State Police's automated system using IdentGO.
Skills:
Desktop Support,Windows Support,Hardware Troubleshooting,Software Troubleshooting,Microsoft 365,Tier 2 Support
  • United States

Sprachkenntnisse

  • English
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