IT Systems Administrator
KeyMe
- Cincinnati, Ohio, United States
- Cincinnati, Ohio, United States
Über
About the Role We are seeking an experienced IT Support Engineer to join our team. This role requires a versatile technical professional who can provide comprehensive support across multiple operating systems and modern infrastructure management tools.
What You’ll Be Doing
Provide technical support and troubleshooting for end users across Windows, Linux, and macOS environments
Manage and maintain system configurations using SaltStack for infrastructure automation and configuration management
Administer user accounts, devices, and access controls through JumpCloud's directory platform
Configure, manage, and troubleshoot Ubiquiti network hardware including UniFi access points, switches, gateways, and security appliances
Monitor network performance through UniFi Controller and address connectivity issues
Diagnose and resolve hardware, software, and network issues across diverse computing environments
Document technical procedures, create knowledge base articles, and maintain support documentation
Collaborate with team members to implement system improvements and optimize workflows
Monitor system performance and proactively address potential issues before they impact users
Support onboarding and offboarding processes, including device provisioning and access management
Participate in IT projects including system migrations, upgrades, and new technology implementations
How We Know You Can Do It
3–5 years of professional IT experience, with hands‑on expertise in most of the technologies listed below and a willingness to learn new tools as needed.
Proven experience supporting Windows, Linux, and macOS operating systems in a professional environment
Hands‑on experience with SaltStack for configuration management and automation
Demonstrated experience with JumpCloud for identity and device management
Familiarity with Ubiquiti networking hardware and UniFi management platform
Strong troubleshooting skills with the ability to diagnose complex technical issues
Excellent communication skills with the ability to explain technical concepts to non‑technical users
Experience with ticketing systems and IT service management best practices
Self‑motivated with strong organizational skills and attention to detail
Relevant certifications (CompTIA A+, Network+, Linux+, Apple Certified Support Professional, or similar)
Experience with scripting languages (Python, Bash, PowerShell)
Familiarity with cloud platforms and infrastructure‑as‑code principles
Knowledge of networking fundamentals including VLANs, routing, and firewall configuration
Experience with Ubiquiti's full product ecosystem (UniFi Protect, UniFi Talk, etc.)
Experience supporting remote and hybrid work environments
What You’ll Get
Compensation package that includes salary
Health, dental, and vision insurance
401K plan with match
Flexible PTO Policy
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Basic Life & AD&D Insurance
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Sprachkenntnisse
- English
Hinweis für Nutzer
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