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Senior Cyber Security Support - Lead with Security Clearance
Akima Infrastructure Services
- Norfolk, Virginia, United States
- Norfolk, Virginia, United States
Über
Direct day‑to‑day cybersecurity operational activities, ensuring rapid detection, triage, and resolution of security events. Operate and optimize security tools, SIEM platforms, endpoint protection technologies, and monitoring systems for high‑fidelity detection and visibility. Develop and enforce operational processes, runbooks, and workflows to improve efficiency, consistency, and quality of cyber operations. Lead triage, investigation, containment, eradication, and recovery efforts for cybersecurity incidents. Coordinate cross‑functional response activities, ensuring timely communication, accurate documentation, and integration of lessons learned into future operations. Oversee the development and maintenance of incident response plans, playbooks, and after‑action reporting. Manage and optimize the cybersecurity ticketing lifecycle, ensuring timely assignment, escalation, and resolution of support requests and security events. Track and analyze ticketing trends to identify systemic issues, operational bottlenecks, and opportunities for process improvement. Ensure high‑quality customer service and technical support delivery across all cybersecurity support channels. Provide expert guidance to cybersecurity technicians and engineering teams on threat detection, response strategies, and operational best practices. Collaborate with system administrators, network engineers, and application teams to validate security controls, troubleshoot complex issues, and support secure system operations. Act as the primary liaison with leadership and external partners for all cyber operations‑related updates, metrics, and recommendations. Develop and maintain operational dashboards, metrics, and reporting mechanisms to provide visibility into cyber operations performance and incident trends. Ensure all operational activities align with NIST, DoD, FISMA, and organizational cybersecurity frameworks and requirements. Continuously evaluate emerging threats, technologies, and operational methodologies, recommending enhancements to strengthen the organization's cyber defense capabilities. Lead training and knowledge‑sharing initiatives to elevate the technical proficiency of the cybersecurity support workforce.
This role is based out of Norfolk, VA, and provides support to Ashore and Afloat cybersecurity operations as required for advanced Cybersecurity Operations and Incident Response services. The Senior Cybersecurity Support Lead will play a critical role in safeguarding MSC's systems and data, ensuring mission readiness and resilience against evolving cyber threats. Qualifications
Active SECRET clearance is required. Bachelor's degree with at least 10 years of relevant experience; or 15+ years of relevant experience in lieu of a degree. IAM III level certification such as CEH, GCIH, CASP+ CE, CISSP is required; IAT III level certification is preferred. Navy Enterprise Service Desk (NESD) and HELIX experience is preferred.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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