ServiceNow Solutions ArchitectApplied Materials • Santa Clara, California, United States
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ServiceNow Solutions Architect
Applied Materials
- Santa Clara, California, United States
- Santa Clara, California, United States
Über
Serve as an interface with multiple sub‑groups within a business unit or functional area such as Sales, Operations, Engineering, Service and Finance for the purpose of business technology alignment, solution discovery, service management, project portfolio management, and relationship management. Architect and design complex business process/business application solutions to address cross functional needs, and convert design to functional and technical specifications. Oversee software application configuration, prepare and execute testing (unit, integration, performance, acceptance) and data conversions. Identify and recommend industry BKM's for integrated solution design and standards. Provide and/or oversee business application functional support services to meet customer performance, availability, service level agreements and customer satisfaction targets. Oversee monitoring of specific IT systems or set of systems and tuning of such systems for availability and performance. Drive completion of root cause analysis and resolution of outages or incident trends coordinating with infrastructure and technical teams, support providers and application vendors. Drive implementation of corrective and preventative actions. Evaluate/recommend/plans life cycle for patches, point releases, and major upgrades. Deliver project and support services within area of responsibility within allocated budget. Develop project budgets. Develop understanding cost model and cost drivers for service(s) and recommend service area budgets and cost optimization activities. May be responsible for timely renewal of maintenance and subscription contracts. Ensure adherence to GIS project management, software application development, testing, service management, change management, RCA and other relevant processes, standards, governance and controls. May manage execution of SOX controls and testing, and support internal and external audits. Plan and manage medium to large scale cross functional projects to ensure effective and efficient execution in line with guardrails of scope, timeline, budget and quality. Oversee/manages contingent workers performing services across multiple projects or service areas. Responsible for the selection, on boarding and off boarding of contingent workers in a timely manner. Manage contingent worker project/task assignments and ensure work product quality. Approve contingent worker time sheets/costs.
Functional Knowledge
Demonstrates depth and/or breadth of expertise in own specialized discipline or field.
Business Expertise
Interprets internal/external business challenges and recommends best practices to improve products, processes or services.
Leadership
May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
Problem Solving
Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
Impact
Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.
Interpersonal Skills
Communicates difficult concepts and negotiates with others to adopt a different point of view.
Additional Information
Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Equal Opportunity Employer Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e‑mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877‑612‑7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
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