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Salesforce Developer
Capio Group
- Sacramento, California, United States
- Sacramento, California, United States
Über
About Us Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas with great people to achieve extraordinary results for our clients. We offer the salary and benefits of larger companies, with the added bonus of a flexible workplace and a great work-life balance.
Scope of Work Capio Group is looking for an experienced Salesforce Developer to provide Production Simulation Support Services for the client. The Salesforce Developer will play a critical role in supporting onboarding activities, managing escalations, resolving technical issues, and ensuring seamless coordination across multiple teams throughout the engagement lifecycle.
Provide support to end‑user onboarding activities, which includes
Onboarding Salesforce Tier 3 full‑time consultants, and onboarding part‑time advisory consultants as needed;
Supporting new user orientations; and
Supporting access validation sessions.
Provide Tier 3 support to assist users and help resolve Tier 2 escalations, including performing the following:
Managing Tier 3 of the incident lifecycle to resolution by triaging, researching, analyzing Tier 3 tickets and creating defect/bug tickets for the PaaS SI vendor to close out;
Coordinating with the Tier 2 vendor on resolution of tickets; and
Attending regular support activities such as virtual Office Hours and Production Simulation Workshops (as needed) for Tier 2 escalations.
Provide communication support to the project, including the following:
Supporting the state Communications Team by planning and drafting communications to Tier 2 vendors and project stakeholders with details provided by the PaaS SI vendor;
Drafting communications for Tier 3 escalations such as release notes, workarounds, and ad‑hoc notifications with details provided by the PaaS SI vendor;
Working with the Tier 2 vendor on maintaining calendar details and releases, planned downtime, and other production activities with details provided by the PaaS SI vendor; and
Coordinating with Tier 2 teams to document and communicate the timing and user impacts of disaster recovery, data conversions, and system rollback activities with details provided by the PaaS SI vendor.
Provide performance analysis and reporting on production simulation activities, which includes analyzing incident data to provide the State with recommendations on trends in incidents and common issues, and implementing recommendations as directed by the State.
Mandatory Experience
Within the last ten (10) years, must have a minimum of five (5) years of experience with Apex (Bulkification, Exception Handling, Test coverage).
Within the last ten (10) years, must have a minimum of five (5) years of experience with SOQL/SOSL optimization (avoiding governor limits).
Must possess a bachelor’s degree in an IT‑related or Engineering field. Additional qualifying experience may be substituted for the required education on a year‑for‑year basis. A copy of the degree must be provided upon request.
Within the last ten (10) years, must have five (5) years of experience with Debug logs analysis (reading execution paths quickly).
Within the last ten (10) years, must have five (5) years of experience in understanding of Flows vs Apex interactions.
Within the last ten (10) years, must have five (5) years of experience with ability to trace issues across:
Triggers
Flows
Validation rules
Within the last ten (10) years, must have five (5) years of experience with Troubleshooting:
REST/SOAP APIs (Postman)
Named Credentials
Authentication failures
Within the last ten (10) years, must have five (5) years of experience with integration logs review (Salesforce + external systems).
Within the last ten (10) years, must have at least one (1) year of experience supporting public or government sector.
Desirable Experience
Within the last ten (10) years, at least two (2) years of experience with other platforms like:
MuleSoft
SmartyStreets
Copado
Snowflake
Possession of Salesforce Platform Developer Certification. A copy of the certification must be provided upon request.
Equal Opportunity Employer Capio Group is an equal opportunity employer. We are committed to diversity, equity, and inclusion and strive to create a workplace where all employees feel respected and valued.
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Sprachkenntnisse
- English
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