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After Sales Engineer F/M/X

Socomec Sas
  • US
    Cedar Grove, Florida, United States
  • US
    Cedar Grove, Florida, United States

Über

We are looking for an After Sales Engineer to ensure the maintenance, troubleshooting and commissioning of our Socomec UPS product range on customer sites. You will also contribute to telephone support, activity reporting, and sales feedback when opportunities are identified during interventions.
Key responsibilities Product commissioning
Deploy solutions/products on site following installation and commissioning procedures
Configure parameters to match the customer environment
Ensure communication with existing equipment, test/validate performance, and deliver first-level customer training
Preventive maintenance
Perform scheduled maintenance, replace parts, and write mission reports
Corrective maintenance
Troubleshoot installed products, complete diagnoses, and carry out repairs
Customer reporting & relationship
Produce intervention reports to company standards, share recommendations, provide usage guidance
Maintain strong customer relationships and escalate conflicts when needed
Capture customer needs and share them with internal teams
Safety compliance
Ensure PPE is compliant and apply both company and customer-site safety rules
Data updates
Update intervention data in real time in databases/ERP tools
Profile & qualifications
Degree (or equivalent) in Electrical Engineering
First experience in UPS maintenance is strongly wished
Technical skills: electrical/electrotechnical, inverters; preventive & corrective maintenance; familiarity with Socomec-type products is a plus
Soft skills: strong organization, rigor, customer orientation, listening skills, autonomy
Languages: Dutch and English, French is a plus
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  • Cedar Grove, Florida, United States

Sprachkenntnisse

  • English
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