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ServiceNow Technical Lead - DevOps Engagement
Saxon Global
- United States
- United States
Über
Experience: 8–12 years (with at least 5+ years in ServiceNow development) Role Overview: The ServiceNow Technical Lead will drive end-to-end technical delivery for a DevOps-based ServiceNow engagement encompassing new feature development, platform enhancements, and ongoing backlog support. The role requires hands-on expertise in ServiceNow development and leadership in guiding the DevOps team through backlog grooming, sprint planning, and delivery alignment with product owners. Key Responsibilities
Technical Leadership & Delivery Lead a cross-functional ServiceNow DevOps team handling development, enhancement, and platform support tasks. Translate business requirements into technical designs leveraging ServiceNow best practices and platform capabilities. Ensure development standards, coding guidelines, and review mechanisms are followed. Own solution delivery from story refinement to deployment, ensuring high quality and minimal technical debt. DevOps & Agile Execution Manage sprint backlog, assist in grooming user stories, and define acceptance criteria with Product Owners. Drive continuous integration, testing, and automated deployment through ServiceNow DevOps pipelines (if implemented). Monitor sprint progress, manage dependencies, and mitigate delivery risks proactively. Platform Expertise Hands-on in ServiceNow modules such as ITSM, IRM, ITBM/SPM, or HRSD/ESG (as relevant). Strong knowledge of Flow Designer, Integration Hub, UI Builder/Next Experience, and Scripted APIs. Drive improvements in code efficiency, reusability, and platform scalability. Support & Enhancement Oversight Prioritize and balance enhancement requests vs. operational support activities within the DevOps backlog. Review incident/problem tickets to identify automation and optimization opportunities. Support L3 troubleshooting and root cause analysis when required. Governance & Stakeholder Management Collaborate closely with Product Owners, Architects, and Customer SMEs for roadmap alignment. Provide weekly technical status, risk logs, and improvement recommendations. Mentor and upskill junior developers to improve overall team maturity and velocity. Required Skills & Qualifications
Strong development expertise in ServiceNow (JavaScript, Glide API, Flow Designer, UI Policy, Client Scripts, Business Rules). Experience with DevOps methodologies (Agile/Scrum, CI/CD pipelines, Git, ATF). Experience in backlog grooming, estimation, and sprint planning. Excellent communication and leadership skills with experience leading multi-location teams. Certifications (Preferred)
ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITSM / ITOM / DevOps Specialist certifications are a plus. Nice to Have
Exposure to ServiceNow Pro features (e.g., Predictive Intelligence, Process Optimization, Now Assist). Understanding of integrations with external systems (REST/SOAP, JSON, MID Server). Experience in establishing automated testing and deployment frameworks within ServiceNow. Knowledge of ESG, IRM, RTR, OTC, T&T, Legal Service Delivery.
Sprachkenntnisse
- English
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