Customer Care Sales Coordinator

eTeam

Columbus, Ohio, United States

Columbus, Ohio, United States

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Über

Customer Care Sales Coordinator We would prefer someone who has worked in the animal health/veterinary industry previously. They will need to be proficient in Microsoft Outlook. Experience with the IBM AS400, IBS XT client, and client would be helpful. Clear written and verbal communication skills are a necessity. Ability to perform in a high volume environment w/customer service and problem-solving experience. Job Description The Customer Care Sales Coordinator supports internal sales teams, customers, and vendor partners by managing return and recall requests in accordance with company and vendor policies. This role focuses on accuracy, timeliness, and delivering a positive customer experience in a fast-paced environment. Key Responsibilities
Review and process return authorization (RA) requests, including recalls and exception cases. Manage end-to-end returns for standard, special order, and direct ship products. Generate and distribute return shipping labels for approved returns. Coordinate with vendors and manufacturers for return approvals as needed. Serve as a primary contact for return-related customer and sales inquiries. Ensure compliance with policies, procedures, and service level targets.

Columbus, Ohio, United States

Sprachkenntnisse

English

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