Operations Leader NYC

Sephora

Midtown, New York City

Base pay starts at $27/hr. #TransparentPay #TransparentSalaries #NYCJobs #SalaryTransparency

At Sephora, we're obsessed with teaching and inspiring our clients to play in our world of beauty. We've earned our reputation as a leader in a global industry with our expertise, innovation, and entrepreneurial spirit. But our true secret to success is a dedication to unlocking our client's beauty potential and inspiring fearlessness, whatever it means to her. We draw on our core valuesInnovation, Respect, Teamwork, Initiative, Expertise, Passion, Balanceto provide meaningful careers to more than 11,000 employees in North America and 30,000 worldwide. Whether you're passionate about product, people, numbers, words, code, or strategy, we have a place for you.

It takes a lot of behind-the-scenes effort to make sure our stores have the right products in the right place at the right time to fuel our clients' needs. That's where our operations team comes in, to keep our stores looking beautiful and running smoothly. As our Operations Leader, you are part of the team that is the backbone of the store and essential in providing the best experience for every client. Your responsibilities include - Creating Amazing Customer Experiences Through strong client focus and collaboration, you create a welcome environment for our customers and provide support to team members. Use Sephora's tools and data to measure KPIs and propose action plans to elevate customer experience - Supporting Operational Excellence As an Operations Leader, you will drive results by keeping the store running smoothly "backstage" in collaboration with the operations team. Your role is vital and supports the high standards that our clients expect. Some tasks you will be responsible for include, completing daily processing and organization of damages, testers, and known theft product. Ensure all shipping and receiving activities are completed and executed efficiently. Review all visual materials. Maintain, organize, clean the stock areas. Act as a leader on duty to support the sales floor - Enhancing our culture through our Sephora values Passion, Innovation, Expertise, Balance, Respect, Teamwork, and Initiative

• Prior equivalent work experience, preferably in an operations capacity
• A passion for client service and love working with people
• Excellent organizational, analytical, and leadership skills
• Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed
• Strong communication skills, ability to multitask, and comfortability with computer/store systems
• Resilience and the ability to react to situations in-the-moment and stay aware of changing store priorities
• Flexible availability to work
• Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift, work in a fragrance filled environment and handle and apply cosmetics products to clients-with or without accommodation
• Adherence to Sephora's dress code and policies in the Sephora Employee Handbook