Leasing Consultant

Staunton, VA - Staunton, VA 24401

Salary Range $17.00 - $18.00 Hourly Level Experienced Position Type Full Time Education Level Not Specified

Leasing Consultant

Boyd Homes is now The Boyd Companies, Inc. (Boyd) - and we are now officially a 100% employee-owned property management and development company serving Virginia, North Carolina, and Florida. For more than 40 years, Boyd has been committed to building high-quality communities while maintaining a culture of integrity, collaboration, and long-term value.

Boy Built LLC, a member of The Boyd Companies, Inc., is seeking an experienced Multifamily Construction Estimator to join our growing construction team.

As an employee-owned company, every team member plays a direct role in our success. We are looking for professionals who take pride in their work and want to contribute to building exceptional residential communities.

Position Summary

The Leasing Agent is responsible for assisting prospective residents through the leasing process while providing exceptional customer service. This position serves as the first point of contact for many residents and plays a key role in maintaining occupancy goals, resident satisfaction, and the overall success of the community. The Leasing Agent is responsible for generating traffic, conducting property tours, processing applications, preparing lease documentation, and assisting with resident relations.

Key Responsibilities

• Greet and assist prospective residents in person, over the phone, and through electronic communication.
• Conduct community tours and effectively present apartment homes and community amenities.
• Follow up with prospects and maintain accurate records of all leasing activity.
• Process rental applications and assist with applicant screening procedures.
• Prepare lease agreements, renewals, addendums, and other resident-related documents.
• Maintain knowledge of current rental rates, floor plans, promotions, and market conditions.
• Assist with resident move-ins, move-outs, and lease renewals.
• Respond to resident inquiries and assist in resolving concerns in a professional and timely manner.
• Maintain resident files and ensure compliance with company policies and fair housing regulations.
• Assist with marketing efforts, outreach activities, and resident retention programs.
• Maintain the appearance of the leasing office, model units, and amenity areas.
• Support the Property Manager with administrative duties as needed.
• Participate in community events and resident engagement activities.
• Perform other duties as assigned.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to build rapport and establish positive relationships with prospects and residents.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Proficiency with Microsoft Office and property management software preferred.
• Ability to work independently while also contributing as part of a team.
• Working knowledge of Fair Housing regulations preferred.

• High school diploma or equivalent required.
• Previous leasing, sales, customer service, hospitality, or property management experience preferred.
• Experience working in a fast-paced environment with multiple priorities is preferred.
• Valid driver's license, reliable transportation, and acceptable driving record required.
• Must be able to pass a criminal background and credit check.

Position Type : Full-time

Work Schedule : Varies; Standard working hours are expected, with occasional adjustments

Travel: None

Work Environment: Office

Ability to lift up to 25 pounds as needed.

Ability to operate standard office equipment including computers, printers, and telephones.

Ability to sit, stand, walk, and move throughout the community for extended periods of time.

Ability to tour apartment homes, climb stairs, and access various areas of the property.

What We Offer

As part of The Boyd Companies, Inc., a 100% employee-owned company, team members benefit from being part of an organization where every employee has a stake in the company's future.

We offer a competitive compensation and benefits package, opportunities for professional growth, and the chance to contribute to building high-quality communities throughout the region.

Benefits & Perks

We believe in supporting our team's well-being both on and off the job. Here's what we offer:

• Health Coverage: Comprehensive Medical & Dental plans with the majority of the premium covered to keep your costs low, plus Vision coverage.
• PTO: 15 Days Paid Time Off to Start
• Holidays: 9 Paid Holidays plus 1 Flex Holiday
• Summer Fridays: Half Day Fridays (Memorial Day through Labor Day)
• Volunteer Day: 1 Volunteer Day
• Continuing Education: Certifications, Continuing Education and Advanced Degrees can qualify for reimbursement
• Retirement Savings: 401K - 100% company matched up to 4%.
• Additional Perks: Pet Insurance Discounts, 20% Rental Discount, Health Savings Account (HSA), and Health Reimbursement Arrangement (HRA).

This job description is intended to outline the primary responsibilities and qualifications for this role. Duties may evolve as business needs change.