Pharmacy Manager, DL EL
CVS Health
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
Über
Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient's total healthcare team, and proactively resolving insurance and/or medication issues Proactively offering and delivering immunizations to keep patients healthy; identifying, engaging, and supporting Pharmacy Technicians to learn to immunize Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and/or licensure Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL for additional support if/as needed Partnering with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy, and ensuring that cross-trained colleagues are on-track for timely completion of all required training for licensure Overseeing Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results; delivering annual performance reviews and closing gaps as needed Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; writing or appropriately delegating and overseeing the writing of the pharmacy schedule Regularly reviewing business reporting for operational insights and developing action plans to close gaps, including but not limited to workflow, service, patient care, and compliance Establishing a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; building psychological safety by opening the door for feedback and taking relevant action Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues
Additional PM, DLEL functions include, but are not limited to:
Participating actively in the District Leader Emerging Leader program, including required Key Learning Experiences (KLEs); leadership development workshops, and region meetings; demonstrating a growth mindset and willingness to learn and accept feedback Developing skills and competencies through a tailored individual development plan (IDP) to prepare for the District Leader role, which may include captainships, short-term Rx DL coverage, and/or stretch assignments and leading mini-districts, as appropriate Participating in recurring 6-week check-in meetings with your District Leader, Region Director, Human Resources Business Partner (HRBP) and/or Talent Management Business Partner (TMBP)
Displaying strong personal integrity and judgment, including a track record of managing highly-sensitive and/or highly-visible business matters
Required Qualifications:
Active Pharmacist License in the state where the Store is located Active National Provider Identifier (NPI) Not on the DEA Excluded Parties list 2+ years of experience as a Pharmacy Manager Graduate of DevelopU for Leaders and/or FFL in 2022 or later Standard Performer or higher; Not on a Level 3 or active IAP within the last 6 months
Essential Functions:
Regular and predictable attendance, including nights and weekends Ability to complete required training within designated timeframe Attention and Focus:
Ability to concentrate on a task over a period of time Ability to pivot quickly from one task to another to meet patient and business needs Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation:
Actively look for ways to help people, and do so in a friendly manner Notice and understand patients' reactions, and respond appropriately
Communication Skills:
Use and understand verbal and written communication to interact with patients and colleagues Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Provide clear and actionable direction, coaching and feedback to pharmacy team members
Mathematical Reasoning:
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day's supply, and/or number of full bottles and additional bottles needed to fill a prescription
Problem Resolution:
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
Physical Demands:
Be mobile and remain upright for extended periods of time Lift, scan, and bag items Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm Extend hand(s) and arm(s) multiple directions to place, move, or lift items Control precision; quickly adjust machines to exact positions Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.