Manager, Pharmacy Technicians - HybridAlignment Healthcare • Orange, California, United States
Manager, Pharmacy Technicians - Hybrid
Alignment Healthcare
- Orange, California, United States
- Orange, California, United States
Über
Supervise Pharmacy Technician Leads and pharmacy technicians to ensure timely and accurate completion of work supporting pharmacy operations. Monitor team performance and provide coaching, feedback, and development opportunities. Conduct performance evaluations and support corrective action processes as needed. Translate strategic goals into actionable workflows for the technician team. Foster a culture of accountability and continuous learning through coaching, mentoring, and performance feedback. Collaborate with the Sr. Manager, Pharmacy Technicians to implement workflow improvements and operational policies. Ensure compliance with departmental procedures and regulatory requirements. Support audit readiness and ensure technician documentation meets internal standards. Assist in resolving issues related to claims processing, member/provider correspondence, and PBM interactions. Work cross-functionally to enhance workflows and improve pharmacy quality outcomes, Star performance, and member satisfaction. Support various pharmacy programs and campaign activities. Participate in departmental meetings and contribute to quality improvement initiatives. Participate in PBM oversight meetings and quality control monitoring. Other duties and projects not listed above
Supervisory Responsibilities: Oversees assigned staff. Responsibilities include: recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and performance management. Job Requirements: This is a Hybrid remote role, working in office at least 2-3 days per week and will require more days in office to cover for other members of management for time off coverage. Experience: Required: 3–5 years of experience as a pharmacy technician, with at least 1–2 years in a supervisory or lead role. Preferred: Call Center Management experience highly preferred, Experience in managed care, Medicare Part D, or pharmacy quality programs Education: Required: High school diploma or equivalent required Preferred: Associate or Bachelor's degree in healthcare, business, or related field Specialized Skills: Required: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficient in workflow coordination, performance monitoring, and coaching. Proficient in Microsoft Office Suite and pharmacy systems (e.g., claims platforms, CRM tools). Licensure: Required: Active Pharmacy Tech License or equivalent work experience Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $58,531.00 - $87,797.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email careers@ahcusa.com.
Sprachkenntnisse
- English
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