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Customer Support Inside Sales Rep

Zentro

United States

United States

Über

divh2Customer Support Inside Sales Rep/h2pLocation: Remote/ppReports to: Tier 1 Customer Support Supervisor/ppAbout Us: Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit. We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providersone rooted in simplicity, reliability, and satisfaction./ph3Role Overview/h3pWe are seeking a motivated and customer-focused Inside Sales Representative to join our growing team. In this role, you will handle inbound and outbound calls, build strong customer relationships, identify sales opportunities, and assist customers with signing up for products and services using our website and online portal. The ideal candidate is a strong communicator with basic technical troubleshooting skills, a positive attitude, and the ability to work independently in a remote environment./ph3Essential Duties and Responsibilities:/h3ulliHandle inbound and outbound customer calls in a professional and courteous manner/liliIdentify customer needs and recommend appropriate products or services/liliGuide customers step-by-step through the process of signing up for products and services using the company website and portal/liliProvide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process/liliMeet or exceed sales, retention, and performance goals/liliAccurately document customer interactions in company systems/liliResolve customer concerns with patience and a solution-oriented approach/liliMaintain a high level of product and system knowledge through ongoing training/liliAdherent to company policies, procedures, and ethical standards/liliCollaborate effectively with team members and support group decisions/li/ulh3Qualifications/h3ulliHigh School Diploma or Equivalent Education/liliRequires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention/liliBasic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes/liliHigh ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others ideas, and support for group decisions/liliStrong problem-solving skills with patience and a positive approach/liliSelf-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines/liliExcellent verbal communication and active listening skills/liliMust have a distraction-free, dedicated workspace suitable for remote work/li/ulh3Equipment Requirements (BYOD
Bring Your Own Device)/h3ulliWindows 11 operating system (No Macs or Chromebooks)/liliMinimum of 8GB RAM/liliAbility to connect directly to your modem using an ethernet cable/liliAbility to connect to a USB headset/liliA camera is required for training and meetings/liliInternet speed of at least 50 Mbps download and 25 Mbps upload/li/ulh3Company Provided Equipment:/h3ulliHeadset/liliKeyboard/liliMouse/li/ulh3Work Environment/h3ulliRemote position- Must be able to work independently while remaining engaged and responsive to the team/li/ulh3Compensation/h3ulli$16-17/hour + Commission eligibility/liliHealth, Dental, and Vision benefits; paid vacation, sick leave, and holidays; and more great perks./li/ul/div

United States

Sprachkenntnisse

English

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