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Rick Erwin Dining Group-General ManagerRick Erwin Dining Group • Greenville, North Carolina, United States
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Rick Erwin Dining Group-General Manager

Rick Erwin Dining Group
  • US
    Greenville, North Carolina, United States
  • US
    Greenville, North Carolina, United States
Jetzt Bewerben

Über

Rick Erwin Dining Group-General Manager The General Manager for the Rick Erwin Dining Group should build relationships with our team and our guest to deliver a memorable dining experience. The General Manager focuses on elegant service, cleanliness, sanitation and running a smooth operation in an excellent manner. The General Manager focuses on hiring and developing quality employees to deliver the expectation on polished and elegant style of service. The General Manager builds sales and profits through their behavior, delivering on promises to our Team, Guest, Vendors, and our community. The General Manager manages costs, develops the team and maintains accountability for achieving success in these areas. The General Manager should deliver the above description through the Rick Erwin Dining Group Core Values listed below. REDG Core Values Ethics of Management
Respect for each employee Mutual respect among employees Procedural fairness Transparency and honesty in professional relationships; Trust is always present
Commitment to Excellence
Knowing what excellence looks like for every task Making excellence a habit in the workplace Same attitude every day displayed by workforce Creating guest oriented service experience - creating memorable experiences Creating employee oriented development - service knowledge
Commitment to Service Standards
Staffing expectations established and followed Scheduling expectations established and followed Manager expectations are clear and fair Steps of Service are identified, trained, and followed Large Party Format is a non-negotiable because it works
Commitment to Problem Solving
Eliminate attitude of indifference (67% of customers leave because of an attitude of indifference) Empower employees to immediately solve guest problems (Customers judge the quality of a business by the responsiveness of the first person with whom they are in contact) Debrief the cause of the problem later without blame or criticism Teach / retrain when necessary
Commitment to the Development of Staff
Orientation is the most important day - it sets company expectations Create a culture that is employee centered; evidenced through the development of people and creating a pathway for growth Create an atmosphere in which people enjoy working Create a work environment of teamwork so the needs of the guest are exceeded Performance Appraisal System - commitment to providing performance feedback to employees Human Capital Review - commitment to developing bench strength; identification of future talent
Commitment to Innovation and Creativity
Dedication to highest quality center-of-plate Proper seasonality of menus Leadership is educated on new menu trends and guest expectations
  • Greenville, North Carolina, United States

Sprachkenntnisse

  • English
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