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Head of Solutions Design

Vermelo

Peterborough, England, United Kingdom

Peterborough, England, United Kingdom

Über

This role is for an impressive UK based Insurance company. They are a flexible, hybrid working employer with offices based in Manchester, Peterborough and London where travel to would be expected. Although, the primary role will be out and about seeing clients and partners as and when required. Role Purpose To lead the end-to-end design of corporate partnership propositions, acting as the bridge between sales, operations, technology, finance and legal. This role is responsible for architecting the customer journey, defining the technical integration, and—crucially—owning the development of the contractual frameworks and commercial schedules that underpin every new partnership. Key Responsibilities
Customer Journey Mapping: Design the end-to-end user experience for personal lines products (Motor, Home, Pet, etc.) via the partner's platform and/or requirements, ensuring compliance with Consumer Duty. Technical Scoping: Capture the requirements for API integrations, white-label portals, and data-sharing protocols. Operational Viability: Validate that our back-office and claims teams can support the volume and service levels promised to provide first-class customer outcomes. Process Optimisation: Expertise in mapping and improving the "quote and sales journey" and "claims notification" processes to ensure a seamless user experience for both the partner and the end customer. Proposition Design: creating innovative solutions to engage customers and develop propositions suitable for respective target market(s).
2. Contractual & Commercial Structuring
Contractual Frameworks: Capturing detailed requirements to ensure quality drafting and negotiation of Commercial Schedules. Commercial Modelling: Contribute to the P&L models for each new deal, defining commission structures, and performance-related penalties/bonuses through collaboration with finance and respective P&L owners. Service Level Agreements (SLAs): Architect the performance metrics (e.g., call answering times, quote accuracy, renewal rates) that define and meet SLA requirements. Product Governance: Coordinate the "fair value" assessments for each new partnership, ensuring the product meets the needs of the target audience as per FCA requirements. Legal Liaison: Act as the primary interface between the Sales team and the Legal/Compliance departments to ensure contracts are executed swiftly without compromising on risk.
Key Skills & Experience
Experience in a "fast-paced" or "insurtech" environment is increasingly valued for roles focused on innovative solution design. Proven ability to influence C-suite executives and navigate complex relationships. Deep knowledge of UK regulatory requirements, particularly Consumer Duty, ensuring products deliver "Fair Value" and meet the needs of their target market.
What they offer in return?
A collaborative and fast paced work environment Private Medical Insurance Yearly bonus scheme 25 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service).
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Peterborough, England, United Kingdom

Sprachkenntnisse

English

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