Network Support Manager

Description

Unleash Your Potential

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to doing the right thing for our customers, our people, and our communities.

Our Mission, Vision, and Values guide the way we do business. If you're looking for an environment where you can lead high-performing teams, drive operational excellence, and make a meaningful impact supporting national security missions, we invite you to apply.

Program Overview:

The Defense Enclave Services (DES) contract provides network modernization for Defense Agencies and Field Activities in partnership with the Defense Information Systems Agency (DISA). DES is delivering a modern, unified enterprise infrastructure that enables cohesive combat support capabilities for the warfighter.

Position Summary:

Leidos is seeking an experienced Network Support Manager to lead a multi-disciplinary workforce supporting critical enterprise network operations at Fort Meade, MD.

This position is responsible for the leadership, development, and performance of a team consisting of Leidos and subcontractor personnel, including:

• Network Engineers

• Enterprise VoIP (EVoIP) Engineers

• Structured Cabling and Installation Technicians

• Test Lab Engineers

The successful candidate will provide operational leadership across network infrastructure services, drive team performance, ensure service delivery excellence, and serve as a key interface between Leidos, subcontractor partners, DISA, and customer stakeholders.

Clearance:

• Must currently hold an Active Secret clearance or higher to be considered. (U.S. Citizenship required).

Primary Responsibilities:

Team Leadership & Workforce Management

• Lead, mentor, and supervise a team of 20+ Leidos and subcontractor personnel across multiple technical disciplines.

• Foster a culture of accountability, collaboration, safety, innovation, and continuous improvement.

• Establish priorities, assign work, monitor performance, and support employee growth and development.

• Coordinate staffing, resource allocation, and workforce planning to ensure mission requirements are met.

• Build strong partnerships with subcontractor leadership to ensure seamless integration and execution.

Operational Leadership:

• Direct daily operations supporting enterprise network infrastructure and associated services.

• Ensure operational readiness and service delivery for:

  • Enterprise Routing and Switching

  • Network Security and Perimeter Services

  • Enterprise VoIP (EVoIP)

  • Physical Layer Infrastructure and Cabling

  • Wireless Infrastructure

  • Network Test and Integration Laboratories

• Monitor operational performance metrics and drive corrective actions when necessary.

• Coordinate infrastructure maintenance, outage response, and restoration activities.

Customer & Stakeholder Engagement:

• Serve as the primary operational interface between Leidos leadership, subcontractor partners, DISA, and customer stakeholders.

• Provide operational status updates, executive briefings, risk assessments, and performance reporting.

• Support customer meetings, technical reviews, and strategic planning initiatives.

• Develop and maintain strong working relationships across program teams and external organizations.

Service Excellence & Continuous Improvement:

• Review incident trends, root cause analyses, and performance data to identify opportunities for improvement.

• Lead initiatives that enhance operational efficiency, service quality, and customer satisfaction.

• Evaluate emerging technologies and operational best practices to improve infrastructure operations.

• Ensure compliance with program requirements, DoD policies, and service management processes.

Program Execution:

• Support achievement of program objectives, service level agreements (SLAs), and mission outcomes.

• Collaborate with engineering, cybersecurity, and service management teams to resolve complex issues.

• Lead cross-functional efforts in a dynamic, fast-paced operational environment.

• Support globally distributed operations and occasional travel requirements.

Basic Qualifications (Must haves):

• BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience. Generally has 2+ years of experience supervising or leading teams or projects. (additional experience may be considered in lieu of degree).

• 5+ years of experience leading technical teams or managing projects/programs of similar scope and complexity.

• Demonstrated experience managing diverse technical workforces, including subcontractor personnel.

• Strong leadership, communication, presentation, and interpersonal skills.

• Experience supporting enterprise network operations, telecommunications, or infrastructure services.

• Ability to coordinate across multiple organizations and resolve cross-functional issues.

• Active Secret clearance required prior to start (U.S. Citizenship required).

Preferred Qualifications:

• DoD 8570 IAT Level II certification (or higher).

• ITIL Foundation certification.

• PMP certification.

• Experience supporting DISA or large-scale DoD enterprise environments.

• Knowledge of DoD Enterprise Service Management Framework (DESMF).

• Experience managing geographically dispersed teams supporting 24x7 operations.

• Strong understanding of enterprise networking, EVoIP, structured cabling, and test/integration environments.

• Proven ability to drive innovation, process improvement, and operational transformation.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.