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Help Desk Analyst IV
AMSOIL INC.
- Superior, Wisconsin, United States
- Superior, Wisconsin, United States
Über
Core Responsibilities:
• Monitor, assign, document, and prioritize incoming help desk requests
• Evaluates alternatives to recommend solutions involving highly complex issues or problems.
• Makes decisions beyond prescribed guidelines that consider business impact.
• Demonstrates intimate and specialized expertise within the function or business.
• Participates in the development of standards and strategies.
• Develops and manages project plans.
• Develops and implements procedures in response to changes in objectives or policies.
• Recommends new policies.
• Manages process to achieve plan.
• Provides guidance to other and/or leads small project teams.
• Research, and resolve assigned requests by directly assisting end users, and by utilizing resources such as the Solutions Database, vendor support pages, and other internet resources
• Configure and deploy desktop, notebook, tablet, and printers to new or existing users
• Facilitate system reconnections and deploy software peripherals as requested
• Ensure customer requests are properly documented and AMSOIL assets are properly maintained in call management system (Manager Engine)
• Maintain inventory of spare IT equipment and other spare parts and peripherals including replenishment of spares and IT shipping/receiving
Position Requirements:
• Associates Degree in related field
• 8 or more years of related experience.
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job
• Knowledge of basic computer hardware and software systems
• Knowledge of desktop and server operations systems
• Experience with Active Directory
• Ability to effectively communicate ideas in both technical and user-friendly language
• Strong project management skills, leadership, and mentoring capabilities are demonstrated at this level.
• Strong customer service orientation
• Able to lift 50 lbs.
Preferred Requirements:
• Experience with Zoho products such as Manage Engine, Desktop Central, and AD360
• Experience with Microsoft Office 365
Other Details:
• Salary
◦ $75,000 - $88,900
◦ Actual compensation based on experience and skills
• Schedule
◦ Monday – Friday
◦ 8:00am- 5:00pm
◦ This is on onsite position
Benefits:
• Paid time off and paid holidays each year
• Employee bonus program
• 401(k) with company match
• Paid life, short-term disability, and long-term disability insurance
• Competitive health benefits
• Health savings
Sprachkenntnisse
- English
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