Health Tech (Optician)

Veterans Canteen Service

Estero, Florida, United States

Estero, Florida, United States

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Salary $48,142 Please note: Resumes cannot exceed 2 pages in length, or they will be disqualified. Since 1946 Veterans Canteen Service (VCS) has delivered the VCS benefit to millions of Veterans enrolled in the Department of Veteran Affairs (VA) Healthcare system, the largest Healthcare system in the United States. VCS is a program office in the Veterans Health Administration (VHA) that is Veteran facing, providing America's Veterans enrolled in VA's Health Care System, their families, caregivers, and VA employees reasonably priced merchandise and services essential to their comfort and well-being. The VCS operates cafés, retail stores, coffee shops, vending machines and optical shops across the country. Health Tech (Optician) The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Lee County, FL VA Clinic. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS, eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans. Job Duties: Duties include, but are not limited to the following: Customer Service & Patient Assistance: Greet customers and provide knowledgeable assistance with frame selection, pricing, product options, and delivery timelines. Maintain a professional, welcoming environment while supporting patients in making informed eyewear decisions. Eyewear Fitting & Optical Measurements: Perform eyewear fittings and obtain accurate measurements using optical equipment such as digital pupilometers, lensometers, and other tools. Document patient information and measurements within the Computerized Patient Record System (CPRS). Order Processing & Sales Support: Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems. Promote appropriate lens options, upgrades, and additional eyewear using a consultative, no-pressure sales approach. Coordination & Issue Resolution: Collaborate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues related to missing, damaged, or delayed eyewear. Address customer concerns professionally and escalate complex issues when necessary. Inventory & Merchandise Management: Maintain eyewear displays in a clean, organized, and visually appealing manner. Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets. VCS offers competitive benefits, including:
Child Care Subsidy Program
Public Transportation Benefits (Bus Pass)
Annual Cost of Living Pay Increases
Major Medical, Dental, Vision Insurance & Life Insurance
Vacation & Sick Leave to include 11 (paid) Federal Holidays
Company Contribution to Retirement Savings Plan
Visit us at https://www.vacanteen.va.gov/ for more information about the Veterans Canteen Service
Qualification Requirements Licensure & Experience: Must be licensed by the Florida Board of Opticianry. Minimum of one (1) year of experience working as an Optician required. Independent Work Capability: Demonstrated ability to work independently while managing responsibilities efficiently and maintaining high standards of patient service. Prescription Interpretation & Problem Resolution: Ability to identify prescription discrepancies or anomalies and take appropriate corrective action to ensure accuracy and patient satisfaction. Optical Verification & Quality Assurance: Skilled in identifying and resolving optical issues, including prescription verification, transitions verification, optical center alignment, segment height accuracy, and appropriate frame selection. Technical Equipment & Tools Proficiency: Proficient in the use of optical equipment and tools, including:
Adjustment and bench tools
Lensometer and lens clock
Frame heater
PD ruler and pupilometer
Penlight and interpupillary measuring devices
Frame and lens cleaning products
Thickness caliper
Vertex densometer
Tolerance charts
Visual acuity charts
Identification Requirement: A current, valid REAL ID is required to work with the Veterans Canteen Service. Educational Requirement: High school diploma or General Equivalency Diploma (GED) required. As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
Your performance and conduct
The needs and interests of the agency
Whether your continued employment would advance organizational goals of the agency or the Government
Whether your continued employment would advance the efficiency of the Federal service
Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment include: -Selective Service Registration is required for males born after 12/31/1959. -Subject to background/security investigation.

Estero, Florida, United States

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