Counter Sales

SRS Distribution

Longmont, Colorado, United States

Longmont, Colorado, United States

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Position Purpose The Counter Sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability. Key Responsibilities Provide exceptional customer service by effectively interacting with clients through phone, e‑mail, and in‑person consultations, maintaining a courteous and professional demeanor at all times. Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment. Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximize sales potential. Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy. Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction. Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities. Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery. Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards. Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service. Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives. Other duties as assigned. Direct Manager / Direct Reports Reports directly to the Branch Manager. This role does not include any direct reports. Travel Requirements This position is performed on‑site at the designated sales counter location; travel is not required. Physical Requirements Operates in both office and warehouse environments, involving extended standing and walking, frequent use of hands for computer and order-processing tasks, and lifting up to 75lbs. It requires clear verbal communication and the ability to manage multiple tasks in a fast‑moving setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, in compliance with the Americans with Disabilities Act (ADA). Working Conditions On‑site sales location. Dynamic environment with direct customer and team interaction. Requires adaptability, efficiency, and the ability to work in a fast‑paced, deadline‑driven setting. Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace. Strong collaboration and clear communication with staff, management, and customers are essential to meeting the Company’s service standards. Full‑time role runs Monday through Friday, with overtime during peak seasons, requiring flexibility and dedication. Minimum Qualifications Prior experience in a customer service or sales role is preferred. Experience managing customer relationships with a focus on customer satisfaction, retention, and loyalty. Proficiency in basic computer operations and internet navigation. Experience or familiarity with point‑of‑sale systems and order‑entry procedures. Demonstrated ability for clear and courteous communication in person, over the phone, and via e‑mail. Effective problem‑solving skills and resourcefulness in responding to customer inquiries and issues. Capability to handle physical demands, including lifting up to 75lbs regularly and 50lbs on a repetitive basis. Ability to work in varied conditions, including warehouses and outdoor environments. Honest, respectful, and courteous demeanor towards all customers and colleagues. Willingness and ability to work overtime as needed during the peak season. Must pass a pre‑employment drug test. Preferred Qualifications Bilingual proficiency in English and Spanish. Prior experience with irrigation or landscaping products. Forklift operation experience. Demonstrated capability to drive sales outcomes and achieve personal and team goals through excellent customer service and product knowledge. Comprehensive understanding of landscaping materials, tools, and trends. Familiarity with inventory processes, including cycle counts and stock replenishment. Advanced skills in utilizing retail point‑of‑sale systems and common software applications. Current forklift certification and other relevant qualifications that enhance operational efficiency and safety. Ability to adapt to changing job requirements and manage multiple tasks effectively in a high‑paced environment. Minimum Education A high school diploma or equivalent is required. An associate degree in Business Administration or a related field is advantageous. Minimum Years of Work Experience Minimum of 2 years of relevant work experience. Certifications While specific certifications are not required, the following are preferred: Forklift Operator Certification and CPR/First Aid Certification. Competencies Demonstrates an unwavering commitment to customer satisfaction through attentive, courteous, and respectful interactions. Exhibits clear, concise, and efficient communication skills; maintains a clean and orderly work environment; manages multiple tasks such as order entry, scheduling, and inventory management to meet deadlines; utilizes basic computer and internet skills effectively; pays meticulous attention to detail in creating sales orders and quotes; develops a foundational understanding of the company’s product offerings to provide informed recommendations; proactively identifies and resolves issues related to product availability, order discrepancies, and logistics; engages positively with other team members. Salary & Benefits The base salary ranges from $19.00 to $22.88 per hour. Starting wage may vary based on position, location, education, training, and experience. Hourly associates may be eligible for overtime. Associates may also qualify for performance‑based bonus programs, commissions, a car allowance or automobile and fuel program, and reimbursement for travel expenses per company policy. Competitive weekly or bi‑weekly pay, discretionary bonuses, a 401(k) with company match, an employee stock purchase plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating holidays), medical, dental, and vision benefits, flexible spending accounts, company‑paid life and short‑term disability, optional long‑term disability, and additional life insurance. All benefits are subject to eligibility. Job Location Above Structure 1 – Longmont, 1841 Boston Ave, Longmont, CO 80501. Equal Employment Opportunity & Disability Accommodations SRS Distribution Inc. provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, veteran status, marital status, genetic information, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for this position, please contact Human Resources at 855.556.3221 or email HR@Help.SRSDistribution.com with the nature of your accommodation request, including the business name, location, and job title. All employment offers are contingent upon successful completion of a background‑check and drug screen, as permitted by law.
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Longmont, Colorado, United States

Sprachkenntnisse

English

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