Inbound Customer Service RepresentativeHealthMark Group • Temple, Texas, United States
Inbound Customer Service Representative
HealthMark Group
- Temple, Texas, United States
- Temple, Texas, United States
Über
Taking inbound calls from patients, providers, and partners regarding medical records requests Validating and authorizing PHI release over the phone Assisting with timely and accurate processing of requests off the phone De-escalating concerns and ensuring excellent customer satisfaction
Entry level job duties include but are not limited to:
100% of the roles involves customer service and phone coverage Answer inbound calls from patients and healthcare providers, providing excellent customer service and information regarding release of information requests. Act as the primary phone contact for ROI inquiries, validating and authorizing requests while maintaining professionalism and confidentiality. Handle inbound calls and customer service inquiries, dedicating any idle time to processing requests, performing quality checks, and managing records. Complete all incoming ROI requests in a timely and efficient manner. This position must maintain 100% ROI Accuracy. This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests. This position must keep all queues current. Validates requests and authorizes for release of PHI according to established procedures. Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing. Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal. Complete legal affidavits and questions as needed. Regularly scan ROI request into chart. Abides by the ROI policy specific to both HealthMark and the client. This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client. This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs. Maintain and update facility guide as needed. Provides excellent customer service by being attentive and respectful. Follows-through as promised. Proactive in identifying PT complaints with the ability to de-escalate as needed. Communicate effectively with customers. Achieve maximum customer satisfaction.
Qualities that the candidate for this position should include:
Comfortable and confident handling high volumes of inbound customer calls Strong communication skills with the ability to remain calm and empathetic on the phone Ability to multitask between phone conversations and administrative processing tasks Previous Experience in Contact/Call Center environment, managing high-call volumes preferred Previous hospital/medical office experience is a PLUS Fast learner Dependable Team player Positive attitude Someone who strives to do more.
$17.00-$21.00 DOE Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.
Sprachkenntnisse
- English
Hinweis für Nutzer
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