QA Test Lead

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are seeking a QA Test Lead to manage a team of Quality Assurance testers, oversee the full manual testing lifecycle across Component Integration Testing (CIT), System Integration Testing (SIT), and User Acceptance Testing (UAT), and serve as the accountable party for recommending workarounds for lower severity defects approved for production. All testing performed in this role and by the team is manual. This position will be full-time and hybrid in Newark, DE.
What You'll Do
Team Leadership & Management

• Lead, mentor, and manage a team of manual QA testers, providing day-to-day direction, task assignment, and performance oversight

• Coordinate tester workloads to ensure adequate manual test coverage across all testing phases and project timelines

• Conduct regular team check-ins to review progress, remove blockers, and maintain testing velocity

• Onboard and train new QA team members on manual testing standards, tools, and processes

• Serve as the primary escalation point for testers encountering complex or high-priority defects

Manual Testing Oversight & Execution

• Ensure that Component Integration Testing (CIT) and System Integration Testing (SIT) have occurred and results are documented before moving code to the UAT environment; all testing is performed manually

• Review and approve manual test plans, test cases, and test scripts created by the QA team to ensure completeness and accuracy

• Ensure all manual test scripts and use cases are linked to the traceability matrix to guarantee full requirement coverage

• Oversee the scheduling and manual execution of test scripts at regular intervals to support continuous integration and delivery

• Establish and maintain controlled test environments, ensuring test beds are conditioned and accounts are prepped and aged in various workflow stages

• Oversee manual Regression, Security, Compatibility, Data Conversion, and Stress testing activities performed by the team

• Ensure testing results are approved prior to implementation and that outstanding defects are clearly communicated to stakeholders

Defect Management & Workaround Accountability

• Serve as the accountable owner for recommending workarounds for lower severity defects approved to move to production

• Evaluate open defects at the close of each manual testing cycle to triage severity, assess production risk, and determine workaround feasibility

• Document all recommended workarounds with clear instructions, impacted user profiles, and business process steps affected

• Collaborate with development, business analysts, and project managers to obtain formal approval of workarounds prior to production deployment

• Communicate approved workarounds to end users, training teams, and stakeholders to ensure awareness and readiness

• Track workaround status post-deployment and ensure permanent fixes are prioritized and manually retested in subsequent releases

• Monitor, prioritize, and track all defects throughout the development lifecycle and ensure timely resolution or accepted deferral

• Oversee manual retesting of resolved defects to confirm thorough resolution before sign-off

Reporting & Documentation

• Provide input during planning and estimation phases to ensure all manual testing activities are appropriately scoped and resourced

• Prepare and present testing status reports, defect summaries, and go/no-go recommendations to project leadership

• Gather and organize documentation required for CMS-mandated UAT reporting

• Maintain accurate records of manual test results, defect logs, workaround approvals, and sign-off documentation throughout the project lifecycle

What You'll Need
Required:

• Five (5) plus years of expertise and/or relevant experience in manual Quality Assurance testing, with at least two (2) years in a team lead or supervisory capacity

• Degree in Computer Science, Information Technology, or a related field

• Five (5) plus years of expertise and/or relevant experience in creating and manually executing test plans, cases, and detailed scripts

• Demonstrated experience triaging defects, assessing production risk, and developing and documenting workarounds for lower severity issues

• Strong communication skills with the ability to present manual testing findings, workaround recommendations, and go/no-go decisions to both technical and non-technical stakeholders

• Experience working within or alongside CMS-regulated projects or government health IT environments preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.