Assistant Front Office Manager
Accor
- Washington, Utah, United States
- Washington, Utah, United States
Über
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.
Job Description
The Assistant Front Office Manager provides managerial support for Reception/Front Office, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas, assisting the Front Office Manager in the daily managerial tasks for the front office, ensuring a seamless experience for the guest in all areas.
Lead by example to sustain an environment and positive colleague relations.To understand and promote the hotel's and departmental visionEnsures that all Front Office policies and procedures are adhered to.Provide direction and support to Front Office supervisory positions and colleagues in their daily tasks relating to their roles.Responsible to balance operational, administrative and colleague needs.Responsible for ensuring consistency in exceeding guest service expectations.Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Fairmont & Raffles. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guestsEnergize the brand by promoting our guest loyalty programMaximize our brand by promoting our upsell programsReviews Arrival Detail report and VIP's to ensure all special requirements are met or exceededDevelop and maintain standards for the department, while adhering to Fairmont's core standardsEnsure that all Front Office team have the supplies needed to perform their duties.To provide continuity of management in complaint handling, both face to face, via telephone and in writing, depending on the situation and requirementCommunicate and liaise effectively with other leaders in the department and hotelResponsible to balance operational, administrative and colleague needs.Responsible for ensuring consistency in exceeding guest service expectations.Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelinesCommunicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training and motivation of Front Office colleagues.Controls and provides feedback on labour and operational expensesEnsure all daily, monthly and quarterly reporting is completed on a timely basisEnsure review of daily payroll punches and edits as necessary, record time and attendance occurrences for all colleagues in Time and Attendance LogReview, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations, ensuring that each of them has a checklist attached and it has been completed.Adhere to and sign off on all cash handling, balancing of shift closings, and adjustmentsHave an understanding of the Front Office and accounting procedures in order to deal with financial issues and their resolution ensuring guest satisfaction whilst adhering to set proceduresEffectively maximizes inventory levels during high occupancy/sold out nightsAdheres to and promotes the Company's health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency proceduresTo be informed and compliant with all forms of hotel systems and technology, Internet access, telephones and able to resolve issuesTo take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctionedTo be fully conversant with the day's events and respond promptly to the service needs of guestsTo be aware of all disabled guests, ensuring that we provide easy and efficient access to the hotel using equipment designed for this process e.g. stair climbing machine and rampTo ensure that any arising staff issues are dealt with effectively.Complete with accuracy and timeliness any and all project related work designated by the Director, Front Office
What's in it for you:
Competitive SalaryPaid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities
Rate of Pay: $55,000-$68,000
Qualifications
Passion for guest serviceExcellent written and verbal communication, interpersonal and leadership skillsHighly organized, results-oriented with the ability to be flexible and work well under pressureDegree or Diploma in Hospitality Management is an assetExperience in hospitality, preferable Front Office experienceMinimum of 1-year previous proven supervisory experienceMust have the ability to handle a multitude of tasks and guest requestsKnowledge of Micros-Fidelio Property Management System an assetShould possess or seek certification in basic first aidStrong guest service orientation and training skills background requiredAbility to work independently and prioritize responsibilitiesExperience with a hotel loyalty program and assetComputer proficiency in a Windows environment (Word, Excel, PowerPoint)Must be legally authorized to work in the United States without sponsorship
Physical Requirements
Ability to stand and walk for extended periodsFrequent lifting and carrying up to 25 lbsFrequent bending, stooping, kneeling, pushing, and pulling
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Sprachkenntnisse
- English
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