Service Advisor
Pajouh Automotive Center
- Sacramento, California, United States
- Sacramento, California, United States
Über
We are looking for a full-time professional and friendly Service Advisor to create a world-class customer service experience for our clients. This role involves managing service appointments, accurately writing up vehicle problems, coordinating with technicians, and ensuring clear and effective communication with customers throughout the repair process.
Key Responsibilities:Create a world-class customer service experienceSchedule service appointments and obtain customer and vehicle data prior to arrival when possibleGreet customers in a timely, friendly manner and obtain vehicle informationWrite up customers' vehicle problems accurately and clearly on repair ordersTest drive vehicles with customers as needed to confirm problems with or refer to a test technicianRefer to service history, inspect vehicles, and recommend additional needed servicesAdvise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specificationsProvide a complete and accurate written cost estimate for labor and partsEstablish "promised time" and check with the dispatcher if necessaryObtain customers' signatures on repair order and provide customers with copiesMake daily status calls to keep customers informedFacilitate follow-up processes and notify team leaders of incoming workCheck on the progress of repairs throughout the day, contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performedReview repair orders to ensure that work is completed and additional work and authorization is notedClose repair orders as appropriateKeep service department forms, menus, and pricing guides up-to-dateExplain completed work and all charges to customersMaintain customer information in accordance with current regulationsQualifications:Strong customer service and communication skillsAbility to work efficiently in a fast-paced environmentKnowledge of automotive repair and maintenance is a plusDetail-oriented with strong organizational skillsAbility to work collaboratively with team members and other departmentsWhat We Offer:Competitive salary and benefits packageOpportunities for career growth and advancementA supportive and collaborative work environmentOngoing training and professional developmentHow to Apply:Interested candidates are invited to apply here and submit their resume and a cover letter detailing their qualifications and experience. Pajouh Automotive Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Sprachkenntnisse
- English
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