Customer Service Specialist
ITT Inc.
- Irvine, California, United States
- Irvine, California, United States
Über
Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue. Our businesses are organized in three distinct segments, each based around our core engineering DNA: Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Goulds Pumps, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell. Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone. Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
The customer service specialist position is responsible for providing quality and efficient service to customers (internal and external) through the daily management of activities. This position is also responsible for determining the best method to resolve problems to ensure customer satisfaction and adherence to organization policies. Additionally, the position is responsible for assisting the manager achieving departmental goals.
Daily order processing and interaction with customersPartner with sales team and manufacturer representatives on leads, customer opportunities, and POS and demand analysisPerforms customer inventory analysis to drive new stocking orders, replenishment orders, and scrap allowanceProvide price quotes to customers per delegation of authorityProvide customer support for product, pricing ad order statusPresent/attend customer webinars, trainings and meetings as requiredWorks with customers to solve product returns, shipping inquiries and order status questionsProvide continual evaluation of process and procedures, driving continuous improvement and customer centricityAssist Customer Service Manager with daily operations as requiredSubject matter expert on systems, policies, and procedures in the order to cash value streamCreates a high-quality work environment so team members are motivated to perform at their highest levelDetermines the best method to resolve problems and ensure customer satisfaction while adhering to organization policiesDrives continuous improvement approach to processes and procedures, suggesting new methods to improve area operations, efficiency, and service to both internal and external customersMonitors and ensures achievement of departmental KPIsCollaborates with our distributor partners and customers to exceed service expectations and earn preferred supplier statusProvides direction to manufacturer’s representative inside sales team to improve communications, drive best practices and ensure efficiency and compliancePerform other duties as assigned.
Business or Technical School (AA/AS) or Equivalent desiredThis position requires visibility to projects that are Not Releasable to Foreign Nationals (NOFORN), including foreign governments, organizations or non-U.S. citizens, thus requiring US Citizenship.5 years’ customer service experience in a manufacturing environment or equivalentMust posess strong SAP ERP system knowledge and experienceExperience in customer master governance and maintenanceProficiency in Microsoft Excel, PowerPoint and WordExcellent customer service, problem solving and negotiation skillsAbility to lead and problem solve in unstructured environmentsStrong oral and written communication skills Location: preferred location is Irvine, California or surrounding areaSafety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
“ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.” #LI-RL1
We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.
Annual Salary Range is from $55,800.00 to $83,000.00, plus benefits.
Sprachkenntnisse
- English
Hinweis für Nutzer
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