Customer Digital Representative - SarasotaWrench Group • Sarasota, Florida, United States

Dieses Stellenangebot ist nicht mehr verfügbar

Customer Digital Representative - Sarasota

Wrench Group

Sarasota, Florida, United States

Sarasota, Florida, United States

Über

Cool Today is Now Hiring Customer Digital Representative. Competitive Hourly PayExceptional Work Life Balance!Looking to work for a company that puts people first?Does a robust benefits package!Want to enrich your own growth with company paid professional development?What about working in a fun and collaborative environment?Perhaps 401K match means the most to you? Cool Today is hiring Customer Digital Representatives to join our team of creative and energetic employees. We are dedicated to delivering the best customer service experience every day. We are Florida’s premier heating and cooling company. We are passionate about growing our business through lifelong relationships with our customers, team members and community What's in it For Me?Market Value CompensationLooking for Full Time: Monday through Friday schedule! Robust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company match up to 30%Life Insurance, Short-Term and Long-Term DisabilitySpecial Program Options: FSA, EPA, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growth
What Will I Do?Respond to inbound customer inquiries across phone, chat, SMS, website leads, and online messaging platformsManage and respond quickly to digital leads generated through Google, Local Services Ads (LSA), Yelp, website chat, and other marketing channelsConvert inbound inquiries into booked service appointments within ServiceTitanMaintain fast response times and deliver an exceptional customer experienceHandle inbound and outbound customer communicationsFollow up on open, missed, or unconverted leads to maximize booking opportunitiesMaintain accurate customer information and scheduled appointment detailsCollaborate with dispatch and operations teams to ensure smooth scheduling and communicationReceive and document completed work orders from field techniciansEscalate unresolved customer concerns to the appropriate departments when necessaryIdentify opportunities to promote additional services, memberships, or products when appropriateHelp support the company’s marketing and customer engagement efforts by ensuring every lead receives timely and professional communication
Do I have What it Takes?College degree preferred but optional1-year customer service experience1 year of marketing, marketing lead or digital marketing experience Basic computer proficiency, particularly with Microsoft applicationsExperience with Service Titan is a plus.Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office. #LI-EH1#CTSarasotaLI

Sarasota, Florida, United States

Sprachkenntnisse

English

Hinweis für Nutzer

Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.

Ähnliche Jobs finden