MSP Account Manager

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an MSP Account Manager to manage end-to-end delivery operations for the contingent workforce program within the state of Tennessee, ensuring timely and quality requisition fulfillment for hourly and project work. This position will be full-time and remote. Candidates must be locally available within Nashville, Tennessee to meet regularly on client site(s) location as required or requested.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What You’ll Do

• Manage end-to-end delivery operations for the contingent workforce program within the state, ensuring timely and quality requisition fulfillment for hourly and project work

• Cultivate and maintain strong, long-term relationships with key client stakeholders & supplier partners, acting as the primary point of contact for all program-related matters

• Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction

• Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed

• Provide Vendor Management System (VMS) training and assistance when needed to the client and/or suppliers

• Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight

• Collaborate with applicable sourcing teams to ensure a robust pipeline of qualified candidates for state-specific requirements

• Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement

• Identify areas for continual program improvement and process enhancements that align to program maturity

• Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines

What You'll Need

Required:

• Bachelor’s degree in Business, Marketing, or a related field

• 5-8 years of experience in account management, staffing, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts

• Knowledge of engagement types including Time and Materials (T&M) and Statement of Work (SOW) project delivery

• Broad labor category support required (Healthcare/Medical, IT, Professional Services)

• Prior Vendor Management System (VMS) application experience

• Hands-on experience and knowledge of contingent workforce management

• Proven ability to grow accounts and manage operational delivery

• Strong client and partner relationship management skills and a customer-centric approach

Preferred:

• Knowledge of state government structures and procurement processes

• Previous experience with State of Tennessee government

• Previous MSP Program experience preferred, for contingent workforce management programs

Physical Demands 

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

• Must be able to communicate with customers/team members over the phone and in person.

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.