IT Support Lead
Trendsetter Engineering Inc
- Houston, Texas, United States
- Houston, Texas, United States
Über
Summary:
Trendsetter Engineering is seeking an IT Support Lead to serve as the hands-on technical backbone of our IT department. This role bridges day-to-day infrastructure operations, project-based deployments, and frontline team leadership. The IT Support Lead will work directly under the IT Manager, taking ownership of network and systems administration tasks while supervising two Helpdesk Support Technicians to ensure timely, high-quality end-user support. This is a working lead position-you will spend the majority of your time solving real technical problems across our Windows-based environment, Cisco network infrastructure, and Microsoft 365 ecosystem, while also coaching and directing helpdesk staff.
Duties and Responsibilities:
Infrastructure Operations & MaintenanceAdminister and maintain Windows Server environments including Active Directory, DNS, DHCP, Group Policy, and Print ServicesConfigure, monitor, and troubleshoot Cisco switching (2960X, stacking, VLANs, trunking) and firewall infrastructureManage VMware virtualization platform including ESXi hosts, vCenter, VM provisioning, snapshots, and resource allocationSupport and maintain SAN/storage infrastructure, ensuring performance, capacity planning, and backup integrityAdminister Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and TeamsSupport Azure AD Connect synchronization and hybrid identity managementMaintain network documentation, configuration baselines, and change logsProjects & DeploymentsAssist the IT Manager with planning and executing infrastructure projects such as switch deployments, server migrations, and network upgradesParticipate in hardware refresh cycles for servers, switches, and end-user devicesSupport rollout and configuration of new technologies and tools as directedTest and validate changes in non-production environments before deploymentTeam Leadership & Helpdesk OversightDirectly supervise two Helpdesk Support Technicians, providing daily task assignments, coaching, and performance feedbackServe as the escalation point for complex helpdesk tickets that exceed Tier 1/Tier 2 scopeEnsure SLA targets are met for ticket response and resolution timesContribute to helpdesk processes, documentation, and knowledge base articlesAssist with onboarding/offboarding workflows including account provisioning, hardware setup, and security group assignmentsRequired Qualifications:3-5 years of hands-on experience in an IT infrastructure or systems administration roleSolid working knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS, and DHCPExperience configuring and troubleshooting Cisco switches and firewalls (IOS CLI, VLANs, trunking, ACLs, spanning-tree)Familiarity with VMware vSphere/ESXi virtualization environmentsExperience administering Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)Exposure to Azure AD / Entra ID and hybrid identity sync (Azure AD Connect)Familiarity with Azure portal administration, Conditional Access policies, and Microsoft 365 tenant management (user licensing, security groups, compliance settings)Understanding of SAN/storage concepts (provisioning, LUN management, basic troubleshooting)Experience supporting Windows 10/11 desktops in a domain-joined environmentStrong troubleshooting methodology and ability to work through complex, multi-system issuesPrevious experience leading, mentoring, or coordinating a small technical team
Preferred Qualifications:
Industry certifications such as CompTIA Network+, CompTIA Server+, Cisco CCNA, Microsoft 365 Certified, or VMware VCPExperience with network monitoring and management tools (SNMP, syslog, SolarWinds, or similar)Familiarity with PowerShell scripting for automation and administration tasksExperience with backup and disaster recovery solutions (Veeam, Commvault, or similar)Exposure to Azure cloud services beyond identity sync (Azure VMs, Azure networking, etc.)
Skills & Attributes:
Clear communicator who can translate technical issues into business-friendly language for end users and leadershipSelf-motivated and able to manage competing priorities in a fast-paced environmentTeam-oriented leader who leads by example and earns trust through competenceDetail-oriented with strong documentation habitsComfortable working independently while keeping the IT Manager informed of status and issues
Other:
On-site position with occasional after-hours work for maintenance windows and urgent issuesMay require occasional travel between Trendsetter Engineering facilitiesParticipation in on-call rotation for critical infrastructure support
Sprachkenntnisse
- English
Hinweis für Nutzer
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