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Senior Customer Assistance Representative-Full Time ReddingEnterprise Rent A Car • Redding, California, United States
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Senior Customer Assistance Representative-Full Time Redding

Enterprise Rent A Car
  • US
    Redding, California, United States
  • US
    Redding, California, United States
Jetzt Bewerben

Über

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.  The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.  Opening available at the following branch location: 225 East Cypress Ave. Redding CA 96002 This is a full time position with a starting rate of pay $19.00 based on a 40 hour workweek.  We offer a robust Benefits Package including, but not limited to: Paid time offEmployee discountRetirement savings planExtended Health Benefits (Medical, Prescription Drug, Dental and Vision)Life InsuranceTraining and developmentThe schedule for this position would be between the hours of 7:30am and 6pm Monday through Friday and Saturdays from 9am and 2pm Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.    Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 
We are hiring now for immediate openings.  Responsibilities include:Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other services May sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Clean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans 
 Must have recent and relevant customer service experience in the last 2 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must not have interviewed with any Enterprise Mobility brands in the last 12 months.This position requires valid CA drivers licenseMust have availability for the posted schedule of 25 hours per week with the posted hours of operation.Must be at least 18 years old
  • Redding, California, United States

Sprachkenntnisse

  • English
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