FRONT DESK
EverybodyFights
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Über
Part-time
Description
EBF FRONT DESK ATTENDANT
CORE VALUES
Trust the Process and your Team- Every day we encounter a new fight, own it and believe in your team. Act the BEST be the BEST- Greatness happens outside of our comfort zones, we embrace change to bring about growth. Lead with Positivity and Gratitude- We own our attitude and welcome challenges with ambitious energy. Fight as One, we all Win- Together, as one, there is no fight that cannot be won.Always Fight it Forward- With every opportunity, leave the EBF team and our community better than how you met them.
PURPOSE
You are the "FACE" of EBF and the "Owner "of the customer service experience! Our goal is not to be great, but to be the greatest. This means Front Desk Attendants must embody the heart and mind of a fighter.
DESCRIPTION
The Front Desk Attendant/Fighter is compassionate, engaged and spirited. The Front Desk is the tip of the EBF engagement spear and the OWNER of the customer service experience for our members/fighters.
Requirements
Responsibilities
Resolution of all customer service related issuesServe as "Compassion Police" for the facilityOwner of the "Never Leave Unhappy" Law. An EBF Customer Should Never Leave Unhappy Champion of facility cleanlinessOwner of Pro-Shop ordering/re-stocking and cleanliness
Functions
Insures facility cleanliness.Coordinates all Pro-Shop-related activities, order/restock, cleanliness.Greets and checks in all members and guests.Sells all products and services (tours, Pro-Shop).Fields all phone calls/ complaints/concerns/questions and routes to appropriate person.Training-related to Head TrainerOperations-related to FDMFront Desk-related to FDM
Reporting
End of Shift ReportFacility Walk Through ReportOpen and Closing Checklist/WalkthroughOpening and Closing Procedures
Hierarchy
Reports to Front Desk Manager
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.