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Customer Support Specialist
Cox Machine Inc.
- Wichita, Kansas, United States
- Wichita, Kansas, United States
Über
Purpose
The Customer Support Specialist performs and coordinates administrative activities as it pertains to customer requirements and needs. This role provides daily support to both external and internal customers while assisting with scheduling, status, and other requests in an efficient and fast-paced team environment.
Experience and Skills
Previous experience in aerospace or manufacturingCustomer driven focusProficiency in Microsoft Office (specifically Excel)Strong communication and teamwork skillsMust be able to analyze and solve problemsMust be able to engage in reflective and independent thinking
Responsibilities
Position Responsibilities
Cox Machine representative and point of contact for key customer accounts.Internal liaison to effectively communicate customer status, requirements, and issues as neededCorrect and efficient order entry, maintenance, and adjusting to meet customer needs.Obtain and manage customer reports, forecasts, and contractual documentation.Accurate internal order scheduling, upkeep, and communication as needed.Confer with team members to solve problems, complete tasks, and assist with other customer accounts.Adapt as needed to support new customers, evolving trends, and developing projects.Set meetings as needed to communicate and elevate issues to internal customers and stakeholders appropriately.Work cross-functionally with multiple departments to expedite orders and resolve issues.Act as liaison between departments or other groups to improve function, performance or communication.Compile spreadsheets and tables, performing excel functions as needed to review dataReview applicable organizational policies and procedures to ensure understanding and compliance.Able to analyze information, interpret the data and communicate the information effectivelyAble to perform other duties as assigned
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Sprachkenntnisse
- English
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