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Customer Service And Sales Support Representative
Winsor Consulting
- Piscataway, Maryland, United States
- Piscataway, Maryland, United States
Über
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. Requirements: Bachelor’s degree or equivalent1-2 years proven experience in supporting client successExcellent written and verbal communication skillsAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above and beyond serviceExcellent time-management and prioritization skillsFamiliarity with CRM system Our employees enjoy a work culture that promotes fun and engaging atmosphere. We are a virtual company so we service the greater New Jersey area and some things are also in person. Candidates must have a vehicle and be available to work Monday to Friday 8AM - 5PM. Powered by JazzHR
Sprachkenntnisse
- English
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