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Information Technology Service Management Consultant
ACL Digital
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Über
Position Type Long term contract role with potential extensions (12 months to begin with)
Location Open for Remote
Top Skills: Must have
Program and Strategy Level expertise
Change management
IT Asset Management
ServiceNow (Technical and Functional) Knowledge NOT a Developer
Service Management in Core ITSM space
ITIL v4 Foundations Certification
Qualifications
Master's degree in relevant field
10+ years of experience in IT Service Management with 5+ years leading strategic ITSM programs
Advanced ITIL certifications (ITIL Managing Professional, ITIL Strategic Leader, or Expert level)
ServiceNow certifications (e.g., Certified Implementation Specialist, ITSM Professional)
Project management certification (e.g., PMP, PRINCE2, or Agile/Scrum certifications)
Experience implementing ITSM programs across multiple practice areas
Understanding of Demand Management, resource planning, and capacity management practices
Experience with higher education IT environments and decentralized organizational structures
Experience with organizational change management methodologies (e.g., ADKAR, Prosci)
Demonstrated success driving ITSM adoption across large, complex organizations
Excellence in executive communication, influence, and stakeholder management
Experience with data analytics, KPI development, and performance measurement frameworks
Experience coordinating with external implementation partners and vendors
Strategic thinking and vision-setting
Independent leadership and self-direction
Organizational change leadership
Cross-functional collaboration and influence
Executive stakeholder engagement and communication
Process innovation and continuous improvement
Data-driven decision making and analysis
Complex problem solving and critical thinking
ITSM best practices and frameworks
Program and portfolio management
Certificates and Licenses
ITIL v4 Foundations – Must have
Advanced ITIL certifications strongly preferred
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Sprachkenntnisse
- English
Hinweis für Nutzer
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