Customer Service Representative - Supply SalesKennicott Brothers • Warren, Michigan, United States
Customer Service Representative - Supply Sales
Kennicott Brothers
- Warren, Michigan, United States
- Warren, Michigan, United States
Über
Customer Service and Support: Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently. Handle customer service inquiries providing accurate information and solutions to problems. Sales Support and Transaction Processing: Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience. Supporting the customer experience in partnership with the branch as needed. Capture potential quantity discount upsell opportunities during customer interactions. Customer Relationship Management: Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty. Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings. Record Keeping and Administration: Maintain accurate and up-to-date customer records in the Customer Relationship Management system. Prepare and manage documentation related to customer accounts and transactions.
Qualifications Requirements:
Proven experience in customer service, sales, or a related field. Strong communication and interpersonal skills. Commitment to delivering high levels of customer service and satisfaction. Ability to handle multiple tasks simultaneously and work in a fast-paced environment. Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus. High school diploma or equivalent.
Sprachkenntnisse
- English
Hinweis für Nutzer
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