Veterinary ReceptionistBoght and Oakwood Veterinary Clinics • Cohoes, New York, United States
Veterinary Receptionist
Boght and Oakwood Veterinary Clinics
- Cohoes, New York, United States
- Cohoes, New York, United States
Über
High school diploma or equivalent. Customer Service background desirable but not required. Typing skills required. Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.
Experience Requirements
Significant experience with basic office functions in a busy office environment. Previous receptionist and veterinary practice experience are desirable but not required.
Personal Requirements The receptionist must be able to:
Be flexible in attitude and work habits Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms. Perform basic computer skills, type 30 words per minute. ** Physical Effort** : Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods or time. ** Working conditions** : May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.
Performance Expectations Veterinary Knowledge / Client Education
Can answer client’s inquiries about basic animal care questions and routine procedures. Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales. Can guide client’ to make appropriate decisions regarding optimum pet care.
Admitting / Discharging Patients/ Cash Handling
Can admit patients and handle medical records entries accurately. Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates. Can handle client/patient transfers with ease. Can prepare client invoices for services performed. Can accurately handle payment transactions. Can accurately and empathetically communicate estimates/treatment plans to clients.
Hospitality
Can bond with clients during interactions Keep the front desk a positive area even in the event there is a client wait time.
Schedule Management
Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.
Computer Knowledge / Telephone Skills
Receives and relays telephone, fax, and email messages accurately and promptly. Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system. Can Enter and update client and patient information into practice computer software. Has good computer skills and shows accuracy in inputting details.
Personal Conduct/Attitude/Teamwork
Can maintain positive, cooperative relationships with other employees. Can display tact and respect with team members even when busy. Feel and express a genuine liking for animals and their owners and for working in an animal care field. Can maintain a clean, neat and well-organized work environment. Can maintain a professional image at all times
Client Communication
Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks
Sprachkenntnisse
- English
Hinweis für Nutzer
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