Healthcare Representative
UnitedHealth Group
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Über
Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage.
Complete applications for state and federal programs.
Review medical records and take all necessary actions to expedite benefit approval.
Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI).
Maintain ongoing communication with government agencies regarding the status of claims.
Provide updates and assistance to hospital personnel and other Optum staff as needed.
Maintain documentation of status of claims and client contract on Optum and/or hospital computer systems.
Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.
Willing to work in a fast-paced hospital or healthcare environment.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
High School Diploma/GED OR equivalent experience
Must be 18 years of age OR older
1+ years of customer service experience
Experience with Microsoft Office products
Experience working in a group or office space setting
Ability to work at Beth Israel Deaconess Medical Center 330 Brookline Ave Boston, MA 02215
Must be able to work on Tuesday - Saturday from 8:30 am to 5:00 pm
Preferred Requirements:
1+ years of Customer Service experience within a hospital or healthcare environment
Knowledge of federal and state programs that will benefit coverage for clients
Knowledge of medical terminology
Experience communicating with patients & staff with various educational & socio-economic backgrounds
Bilingual fluency in English/Spanish
EPIC experience
Soft Skills:
Excellent organizational skills
Strong communication skills
Physical and Work Environment:
General office demands
Prolonged periods of standing and walking in hospital facilities
Adherence to facility masking requirements always
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED
Sprachkenntnisse
- English
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