Medical Support Assistant (Advanced)US Department of Veterans Affairs • Minneapolis, Minnesota, United States

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Medical Support Assistant (Advanced)

US Department of Veterans Affairs

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

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Medical Support Assistant Duties include but are not limited to: The TCC Model of care is based upon a spoke and hub concept; the hub is the TCC support center located either in Minneapolis or Cincinnati and the spokes are the monitored sites. TCC includes satellite support center sites across the nation staffed with clinical nurses, physicians, and other support staff to assist in providing high level critical care access to veterans across the nation. The incumbent performs duties related to administrative duties, works in collaboration with clinical staff in the support center by answering phones, some data collection and retrieval, working on multiple technical The AMSA is responsible for receptionist duties, customer service, managing of supplies, and other duties assigned for proper timely treatment of patients. The employee will screen phone calls in a courteous and timely manner, determine the nature of the request and provide information using privacy rules established by the VA. Works on multiple technical platforms: Computerized Patient Record System(CPRS), Joint Legacy Viewer(JLV), Veterans Health Information and Technology Architecture (VISTA), eCare Manager, Cerner, Outlook, and Windows. In eCare Manager they will input admissions, enter patient data, update Discharge List, complete transfers, and changes in patient status. The employee will be able to pull up APACHE reports, build reports and some data entry. They will be able to use and navigate with the camera function in eCare Manager.The AMSA will participate in team huddles and staff meetings. They will work in collaboration with TCC educator to provide and precept new A/MSA or MSA orientation. 25%-50% of time will be spent in core doing direct patient care, and 50%-75% of the time will be on administrative time. Additionally, the incumbent will be responsible for the following specific duties below as applies to TCC:
Utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Communicate tactfully and effectively, by phone, in person and in writing with internal (at varying grade levels) and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Identify customer's concerns, performs the task required to resolve the issue accurately and timely and follow- up as necessary to ensure a satisfactory resolution. Coordinate with other staff in trouble shooting equipment and technical issues Independently utilize reference sources, decision making and empowering the team to collaborate and resolve problems with a complex systems environment Ensure the availability of office supplies and uphold optimal workplace conditions. Manage and update resource materials, both digital and physical, to ensure they are accessible to all staff members. Train others and demonstrate the functionality of systems proficiently. Efficiently use computer equipment, including keyboard, mouse, multiple screens, and multiple computers simultaneously. Operate telephone systems effectively: placing and answering calls, managing hold, call parking, call transfers, and conducting conference calls. Solve problems and troubleshoot technical issues and make informed decisions and interpret data accurately. Organize tasks efficiently and communicate effectively in English, both verbally and in writing. Handle emergencies and time-sensitive situations continuously. Sustain focus frequently and pay precise attention to details. Manage a hurried pace of work activities and multitask effectively. Perform under emotional stress, maintain composure, and handle situations requiring judgment and adaptation of operational policies and procedures. Negotiate, motivate, redirect, and convince others as needed. Make quick and accurate decisions, evaluate situations, and draw on experience and knowledge.
Work Schedule: Days or Nights, Monday-Friday 2:30 p.m.-11:00 p.m. with occasional weekends and holidays. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91766VS Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not authorized

Minneapolis, Minnesota, United States

Sprachkenntnisse

English

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