Inbound Customer Service Representative (WFH)Rotech Healthcare • Murray, Utah, United States
Inbound Customer Service Representative (WFH)
Rotech Healthcare
- Murray, Utah, United States
- Murray, Utah, United States
Über
Mon - Fri 8:30am - 5pm Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval
Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
Acts as patient advocate to resolve questions or concerns Collects patient, source information and inputs data into e-Intake Completes thorough verification for products and services Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company Identifies and resolves problems in a timely manner Makes outbound calls as needed to collect patient data Manages all aspects of initial intake via high volume inbound phone calls Processes related patient paperwork if assigned Processes tickets to ensure timely fulfillment of product orders Prompt and regular attendance is required Provides basic technical customer service assistance for CPAP equipment Provides education to patients and location employees on CPAP supplies Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input Performs other duties as assigned
Employment is contingent on
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen ( when applicable for the position ) Compliance with healthcare facility credentialing process ( when applicable for the position ) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Basic Computer, Basic Internet skills and a Typing test
Required Education and/or Experience
High school diploma or GED equivalent, required
Preferred Education and/or Experience
Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in medical field and administrative record management, preferred One year of related work experience, preferred Medical terminology, preferred
Skills and Competencies
Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team
Machines, Equipment and Technical Abilities
Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
Lift and carry office equipment at times Requires sitting, walking, standing, talking and listening Requires close vision to small print on computer and/or tablet and paperwork
Benefits
Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations
Make the right movesubmit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Florida applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Sprachkenntnisse
- English
Hinweis für Nutzer
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