TFDM Technical Triage Manager – AIMS & Help Desk

Description

Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)’s Terminal Flight Data Manager (TFDM) program.  TFDM is a management system that will improve aircraft runway and terminal congestion.  Nationwide congestion is increasing, and the need for efficient aircraft traffic planning is critical.  The Federal Aviation Administration (FAA) Terminal Flight Data Manager (TFDM) is the surface management solution that will provide NextGen Air Traffic Control capabilities to improve air traffic operations in the National Airspace System (NAS).  TFDM will provide efficiencies for both the airport surface and terminal airspace by providing a new and comprehensive integrated surface traffic control and management system.
 

Triage Manager responsibilities:
 

• Staffing and hiring activities to meet workload needs for the Test team, Includes    interviewing and evaluation candidate new hires.

• Position may have direct reports and be responsible for appraisals, development plans, succession planning, and staffing.

• Ensure AIMs and Help Desk Tickets are working based on priority order
• Ensure status updates are occurring based on priority of tickets
• Work with engineering org to ensure timely updates to tickets, and appropriate staffing for workload

• Create metrics on ticket resolution times, categories of tickets being opened, number of tickets per site, etc
• Assist in debugging tickets
  Qualifications:
  •    Requires Bachelors degree and minimum of 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.  
  •    Demonstrated understanding of full software development life cycle.
  •    Demonstrated ability in debugging AIMs/Help Desk Tickets
  •    Demonstrated ability to multi-task background and application experience with Software engineering
  •    Proven experience with supporting highly critical customer missions.
  •    Excellent verbal and written communication skills Ability to demonstrate a commitment to personal and corporate excellence, ethical behavior and integrity.
  •    Experience with execution under Waterfall and/or Agile development methodologies
  •    Familiarity with the National Air Space and FAA NextGen Air Traffic control programs is desired but not required.

ATMC

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

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Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.