Service Advisor

Chimney Rock Car Care is growing, and we're looking for a professional, customer-focused Service Advisor who is fluent in both English and Spanish to join our team. We are not a typical repair shop. We prioritize honesty, transparency, and a high-level customer experience, and we're looking for someone who can communicate clearly, build trust, and help our customers make confident decisions.

About Us:

• Established, high-volume independent shop in Houston (Galleria area).
• 10-bay facility with an experienced, structured team.
• Digital Vehicle Inspections with photos & videos.
• Strong reputation with 700+ Google reviews.
• Focused on growth, accountability, and continuous improvement.

What You'll Do:

• Guide customers through the repair process from start to finish.
• Clearly communicate concerns between customers and technicians.
• Present estimates with confidence and clarity.
• Follow up on declined work and missed opportunities.
• Schedule appointments and manage shop workflow.
• Deliver a consistent, high-level customer experience.

What We're Looking For:

• Fluent in Spanish and English (required).
• Automotive Service Advisor experience (required).
• Strong communication and sales confidence.
• Organized, detail-oriented, and efficient.
• Positive attitude and team-first mindset.

What Makes You a Great Fit:

• You educate customers - you don't just quote prices.
• You follow up and close opportunities.
• You take ownership of your performance.
• You want to grow with a structured, improving shop.

Compensation & Benefits:

• Competitive pay (base + performance bonuses).
• Health insurance (we pay 50% of employee plan).
• 401(k) with company match.
• Dental and vision insurance.
• Paid time off + 6 paid holidays.
• Monday-Friday schedule (no weekends).
• Team lunch every Friday during staff meetings.
• Ongoing training and development.

Location: Chimney Rock Car Care Houston, TX (Galleria / Bellaire / River Oaks / Memorial / Meyerland) If you're bilingual, motivated, and want to be part of a shop that does things the right way - we want to talk to you.