Guest Relations Representative

Publicis Re:Sources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,200+ employees globally. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe.

This position will work as a member of the Facilities Management team. The Guest Relations Representative will ensure a positive face is presented to the external world on behalf of our agency customers, and will help the Facilities Management team create an inviting, pleasant, and safe place for employees to come to work.

• Support Facilities team in maintaining the appearance of the office / reception area
• Greet and direct clients, outside visitors, and employees
• Maintain supplies required to create a welcoming environment (pantries, cafes, etc.)
• Manage and maintain visitor systems in accordance with Groupe policy
• Answer agency main contact phone numbers; provide assistance and guidance
• Respond to employee and external inquiries; provide information and resolve problems as necessary
• Report all safety issues
• Provide administrative backup support for Facilities Management team
• Perform other duties as assigned

1-3 years of experience in the field or in a related area

Excellent communication skills

Ability to work with a wide variety of internal and external groups

Experience working in a rapid and complex changing environment

Passionate about providing outstanding customer service

Enthusiastic and creative team player with a strong drive to create a positive work environment

Demonstrate ability to manage multiple, diverse tasks simultaneously

High degree of energy, motivation and dedication to quality and excellence

Demonstrate ability to communicate effectively, both written and verbally, with clients, employees, and other internal and external office visitors

Demonstrate ability to collaborate effectively with all levels and functions

Ability to maintain confidentiality