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Information Technology Support Specialist
RUDIS
- United States
- United States
Über
At RUDIS, we are more than a wrestling brand—we are a movement built on discipline, innovation, and the relentless pursuit of excellence. Our mission is to empower athletes and teams to achieve greatness through performance-driven footwear, apparel, and culture. Every role at RUDIS plays a part in building a brand rooted in the values of wrestling: hard work, humility, and grit. Role Profile
Position Summary Reporting To: VP of Technology Department: Technology Location: Marysville, OH (on-site, in office) Employment Type: Full-time Key Responsibilities
Respond to support issues from employees for Microsoft Office applications, Google applications, Phone, Printers, Mobile devices, Business Systems, etc. Support the Head of IT Support through management and resolving of user-created help desk tickets Delegate help desk ticket workflow to junior staff as appropriate Escalate help desk tickets to subject matter experts as appropriate Perform basic network troubleshooting Create and maintain backups of critical data Install/troubleshoot application software Maintain user accounts across all systems (network, email, phone, security, etc.) Track, maintain and update IT inventory Manage Windows and Mac operating systems Maintain (patches, updates and fixes) software used on company systems including OS, anti-virus and malware protection Manage user hardware including maintenance, replacement and ordering Document IT processes and procedures Work with vendors to help resolve technical issues Perform other duties as assigned Responsible for managing (IT portions) Onboarding/Offboarding of employees Requirements
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience Relevant IT certifications such as CompTIA A+, Network+, or similar preferred 2–4 years of experience in IT support, help desk, or desktop support roles Ability to perform repeated bending, standing and reaching Moves equipment weighing up to 50 pounds Positions self to install equipment, including under desks Must be able to remain in a stationary position during shift
Sprachkenntnisse
- English
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