Medical Support Assistant (Advanced)

Duties of the Medical Support Assistant (Advanced) include but are not limited to:

• Responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
• Performs clerical work in support of the care and treatment given to patients.
• Performs duties related to scheduling per the National Scheduling Directive and will interface with personal computer (PC) applications as well as numerous Vista applications and Federal Electronic Health Record (EHR).
• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Recommends changes to existing clinic procedures based on current administrative guidelines
• Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic
• Ensures that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results, manage a system for follow-up care such as consults, tests, etc.).
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Assists the team to reinforce the plan of care and self-help solutions.
• Enters appropriate information into the electronic record.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
• Uses word processing software to execute several office automations functions such as storing and retrieving electronic documents and files.

Work Schedule: Monday - Friday, 8:00am - 4:30pm

Telework: Available according to agency policy

Virtual: This is not a virtual position.

Functional Statement #: 91463A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized