Customer Experience & Quality Lead

IrishJobs

Dublin, Dublin, Ireland

Dublin, Dublin, Ireland

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Customer Experience & Quality Lead We are seeking an experienced Customer Experience & Quality Leadto join our clients leadership team and drive a high-performing, customer-focused culture across the business. This role will lead both Customer Service and Quality functions, ensuring a consistent customer experience while improving communication, accountability and operational performance across departments. Key Responsibilities Lead the Customer Service and Quality teams Act as the voice of the customer across the organisation Coordinate and drive resolution of customer issues across Operations, Logistics, Sales and Service Analyse customer feedback, complaints and retention risks to identify improvement opportunities Lead customer review meetings and support proactive customer retention Monitor quality standards, recurring issues and continuous improvement initiatives Track and report on customer experience and quality KPIs Improve systems, processes and cross-functional collaboration Candidate Requirements Proven experience leading customer-facing and/or quality teams Strong leadership, communication and stakeholder management skills Commercially aware with a customer-first mindset Ability to work cross-functionally and drive accountability Strong analytical and problem-solving capability Experience with continuous improvement initiatives ERP/CRM experience is advantageous Whats In It For You Leadership role within a growing business €60,000€70,000 salary DOE 24 days annual leave Company discounts Christmas bonus Ballycoolin location with onsite parking Opportunity to shape customer experience strategy within a growing industry For more information, please apply through the link provided for the attention of Tracey Kinsella or call Osborne Recruitment on . If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDTKINSELLA #INDOSB1

TLNT1_IJ

Dublin, Dublin, Ireland

Sprachkenntnisse

English

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