Genesys Cloud CX Engineer (Consultant)Voyage Advisory • New York, New York, United States
Genesys Cloud CX Engineer (Consultant)
Voyage Advisory
- New York, New York, United States
- New York, New York, United States
Über
Duration: Initial 120 days (extension likely) • Engagement Type: W2 or 1099 (flexible) • Compensation: Market-competitive, based on experience
About the Role Voyage Advisory is seeking a highly capable
Genesys Cloud CX Engineer
to support a federal client in designing, building, and optimizing their contact center platform. This is a hands‑on engineering role requiring deep expertise in
Genesys Cloud CX —not just from an administrative standpoint, but from a true build‑and‑configure perspective.
This is a unique opportunity for someone who sits at the intersection of engineering and client engagement—a technical expert who can also partner directly with stakeholders to gather requirements, lead discussions, and translate business needs into scalable solutions.
What You’ll Do
Design, configure, and implement solutions within
Genesys Cloud CX , including contact flows, integrations, and platform capabilities
Lead requirement gathering and discovery sessions with client stakeholders to identify needs and define solutions
Build and enhance
IVR/IVA
solutions, including
AI and speech‑enabled capabilities
Translate business requirements into technical designs and implement within the platform
Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience
Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way
Collaborate with cross‑functional teams to ensure scalable, maintainable solutions
What We’re Looking For (Required)
3–5+ years of hands‑on experience with Genesys Cloud CX
(required – must be core to your background)
Proven experience
building/configuring solutions directly in Genesys Cloud CX
(not just supporting or administering)
Experience with
IVR/IVA , including
AI‑driven or speech‑enabled solutions
Strong ability to
gather requirements and work directly with clients/stakeholders
Demonstrated ability to balance
technical execution with client‑facing communication
Comfortable leading meetings, asking the right questions, and translating needs into action
U.S. Citizenship or authorization to work in the U.S. without sponsorship
Ability to pass a federal background check
Nice to Have
Experience with
Workforce Management (WFM)
and/or
Quality Management (QM)
within Genesys
Exposure to contact center analytics, reporting, or optimization strategies
Prior experience working in or with federal or public sector environments
Experience with ACDs and CCaaS, particularly Genesys
What Success Looks Like
You quickly establish credibility with both technical teams and business stakeholders
You proactively identify gaps, ask thoughtful questions, and guide the client toward better solutions
You deliver clean, scalable configurations within
Genesys Cloud CX
You communicate clearly—without overcomplicating—and build trust with the client
Why Voyage At Voyage, we pride ourselves on bringing in consultants who are not only strong technically, but who elevate the client experience. This role is ideal for someone who enjoys
owning both the build and the conversation —someone who doesn’t just execute, but helps shape the solution.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.