Predictive Analytics and Early Detection Lead

Purpose of Position:

Provides strategic and operational leadership over Early Detection, tool development and Helpline Investigations. This role ensures early risk identification, high‑quality data analytics, effective tool development, and consistent support to investigations, recalls, and regulatory compliance activities.

Job Description:

Lead and supervise the early detection, tool developmentand helpline investigations team, setting priorities and aligning resources with the goal of identifying earlier detection indications of potential safety field issues. 

• Management will consist of establishing/tracking deliverables, escalating risk items, developing continuous process improvement initiatives (improved early detection leading indicators, process accuracy and efficiencies), and establishing synergies.
• Oversee identification and analysis of emerging safety and compliance trends from structured and unstructured data sources.
• Ensure consistent methodologies for trend validation, escalation, recall scope assessment, and remedy effectiveness monitoring.
• Translate analytical results into clear, actionable insights for investigators and leadership.
• Oversee development, maintenance, and enhancement of analytics platforms, dashboards, and investigation tools.
• Ensure data anomaly detection, audits, and automated accuracy checks are established and maintained.
• Serve as primary liaison with ICT on data feeds, platform changes, audits, and enhancements.
• Provide oversight of Helpline intake and triage for safety, non‑compliance, and emissions concerns.
• Ensure appropriate screening, escalation, confidentiality controls, and coordination with the Business Practices Office