City Desk Supervisor II

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Williston, ND Application Deadline: until filled. Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary The City Desk Supervisor II leads and supervises the day-to-day operations and employees of the City Desk in promoting sales and technical assistance. Obtains orders, provides customers timely follow-up on technical inquiries, participates in the marketing, planning and sale of Border States' products and services, provides input to sales and marketing on customer needs regarding pricing, products, competition and procedures, resolves customer billing problems, and performs appropriate SAP functions to ensure City Desk areas run efficiently and accurately.

Responsibilities Essential Functions Supervises City Desk staff to ensure sales goals are met and manages the performance of each employee. Develops standard operating procedures, guidelines, or checklists for City Desk area to ensure consistent, accurate and repeatable processes. Leads change management in City Desk area which may include training of City Desk staff, formal communications, or other corporate initiatives. Performs the appropriate SAP functions to assure City Desk runs as efficiently and accurately as possible. Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, technical assistance, Will Call, and other functions, as needed. Analyzes and acts upon information and feedback of customer needs, pricing, products, competition, and procedures. Coordinates and advises management on the implementation of marketing plans and strategies and leads the implementation at the branch level. Provides input to sales and marketing personnel on customer needs and concerns regarding pricing, products, competition, and procedures. Maintains reports including bill blocks, delivered not invoiced material, open work cycles, credit cards without authorizations, etc. Informs proper departments of "stock outs", inventory discrepancies and other inventory problems or concerns.

Non-essential Functions Participates in the marketing planning and strategizing for Border States product lines, as needed. Attends sales meetings and training programs as required and keeps current on new products and applications. Assists with sales meetings and trade shows, as needed. Participates in the implementation and success of marketing plans, as required. Responsible for performing the duties of the City Desk Representative, as needed. Ensures all batched managed material is labeled accurately and inventoried, as needed. Assists with receiving, shipping and other warehouse associate functions, as required. Trains new hires, as required. Identifies and leads continuous improvement opportunities working with branch, regional, or corporate stakeholders. Performs other duties as assigned by supervisor or designate.

Qualifications Minimum of a 2-year business/trade degree preferred or the equivalent in work experience. Prior supervisory experience with minimum of 3 years of prior warehouse, city desk, and/or sales experience preferred. Technical ability to understand electrical systems with a minimum of 2-years of prior electrical distribution experience preferred. Strong knowledge of electrical products or systems preferred. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software.

Skills and Abilities Excellent customer service skills include being competent, accurate, responsive, and engaged. Excellent interpersonal, written and verbal communication, and reading skills. Ability to effectively plan and organize.

Physical Requirements Lift and carry requirements (weight and frequency): Occasionally 0 33% Frequently 34 66% Continuously: 67 100% Lift from Floor to Waist: < than 10 lbs. - Occasionally 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 76 to 100 lbs. - Occasionally 101 + lbs. - Not at all Above Waist Lift: < than 10 lbs. - Occasionally 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 76 to 100 lbs. - Not at all 101+ lbs. - Not at all Unilateral Carry: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 76 to 100 lbs. - Not at all 101+ lbs. - Not at all Bilateral Carry: < than 10 lbs. - Not at all 10 to 25 lbs. - Not at all 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 76 to 100 lbs. - Not at all 101+ lbs. - Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated) - Occasionally Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/Stooping (downward and forward) - Not at all Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing/Walking Stairs (ascending or descending) - Occasionally Reaching (extending arms in any direction) - Occasionally Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Frequently Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - Not at all Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Handling (applying pressure to an object with the fingers and palm) - Frequently Fingering (picking, pinching, typing; working primarily with fingers and not whole hand) - Frequently Talking (expressing or exchanging ideas by means of the spoken word) - Continuously Driving (the control and operation of a fork lift) - Occasionally Desk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - Continuously Use of tools (safely operate equipment needed for receiving, conveying, stocking, packaging, and shipping parts) - Frequently Hearing (perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Occasionally Travel (travel needed to perform job duties) - Occasionally