Service BDC Representative-Lyon-Waugh Auto group

The Lyon-Waugh Auto Group is searching for positive, driven individuals to join our diverse team as Full-Time Service BDC Representatives. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer servicewe can't wait to hear from you!

Schedule: MondaySaturday, with one scheduled weekday off

Compensation Plan: Base hourly rate of $20-$25, plus monthly bonus

Estimated Annual Compensation Range: $50,000.00-$65,000.00

What You'll Be Doing:

• Welcome clients in person at the desk or on the phone
• Schedule service appointment
• Schedule valet pick up appointments, working with valet drivers
• Schedule deliveries
• Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
• Assist clients with common questions and direct them to appropriate personnel
• Contact clients with open recalls, campaigns, special order parts
• Other duties assigned by management team

What We Can Offer You:

• Comprehensive benefits package
• 401(k) options with company match
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
• Longevity bonuses and paid trips
• Employee discounts on service, parts, and vehicle purchases
• Opportunities for tickets to concerts and sporting events
• Employee referral bonus
• Smoke free campuses

Requirements

What We're Looking For:

Previous experience in automotive BDC preferred, but will train the right candidate

Clear, professional communication skillsboth verbal and written

Proficient with Microsoft Word, Outlook, and Excel

Strong attention to detail

Highly organized and dependable

Confident phone presence with a friendly, helpful tone

If this sounds like the right fit for you, we'd love to connect. Apply today and take the next step in your career with the Lyon-Waugh Auto Group!