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Über
Location: Las Vegas NV - M-F 8-5 Pay Rate: $22-$26/HR on W2 Overview: The Level 2 Desktop Support Technician provides advanced technical support for end users, ensuring desktops, laptops, mobile devices, and peripheral equipment function optimally. This role handles escalations from Level 1 support, resolves complex technical issues, and assists with system deployments, configurations, and upgrades. The technician works closely with IT teams to maintain a stable and secure computing environment. Key Responsibilities: Provide advanced desktop support for Windows, macOS, and mobile devices (iOS/Android) Troubleshoot and resolve escalated hardware and software issues (desktops, laptops, printers, peripherals, phones, tablets) Perform system upgrades, migrations, and deployments (imaging, hardware swaps, OS installations) Configure and support end-user applications, including Microsoft 365, Teams, and other enterprise tools Assist with printer setup, driver installation, and network printing Escalate unresolved issues to Level 3 or specialized IT teams when necessary Document incidents, solutions, and processes within the ticketing system (ServiceNow, Footprints, TrackIt, etc.) Ensure compliance with IT policies, security standards, and data protection practices Qualifications & Skills: 3–5 years of IT support experience, preferably in a Level 2 or equivalent role Strong knowledge of Windows operating systems (Windows 10/11), with familiarity in macOS and mobile platforms Familiarity with enterprise ticketing systems (ServiceNow, TrackIt, Footprints, etc.) Solid understanding of hardware components, troubleshooting, and break/fix procedures Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VLANs, switch port activation) Excellent communication skills and ability to explain technical concepts in user-friendly terms Strong customer service mindset, with experience supporting executives or healthcare staff a plus Certifications such as CompTIA A+, or Microsoft certifications preferred
Sprachkenntnisse
- English
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