Über
The After Sales Tech Rep is responsible for working with Giant Retailers, the Giant Sales Team, and consumers in order to answer technical questions related to Giant Branded Products. This position is also responsible for processing warranty claims and after sales service related orders. Job Execution Responsibilities Handles all incoming communications (emails, phone calls, voicemails etc.) from retailers, consumers, and Account Executives for warranty and technical issues according to the guideline set by the department Responsible for processing and solving warranties complaints submitted through the G-Store online warranty module according to the department policies and guidelines Ensuring all required information is submitted by the Giant dealer and recorded in AX Handles warranty returns
inspection and response Uses available inventory to resolve warranty and after sales service issues To engage in service parts sales activities to dealers to ensure Giant customers can receive the best after sales service experience from Giant dealers Assists with operation of Giant Service Center Reports quality issues to factory via the Quality Improvement Request process based on department policy
follows up with factories/manager as needed Packs and ships warranty and service related items as needed Assists with parts ordering and item receiving/put-away Complete required trainings and continue keeping up with the required product and technical knowledge to able to handle all questions regarding technical information for all Giant, Liv, Momentum, and Cadex branded product produced within the past 4 years Assists with reworks and recalls as needed Assist to develop and also follow all S.O.P.'s, manuals etc. for the department and also Giant dealers Assist the department with additional tasks as needed Abide by all company culture, policies and values Identify and provide suggestions for operation and service improvements Engage with company culture and have fun! Job Qualifications High technical knowledge of bicycles is essential Strong customer service and administrative skills are essential High level of computer skills and familiarity with popular application software High level of organizational skills, attention to detail, and a strong work ethic Calm demeanor and positive attitude in the face of challenging situations and conversations Good oral and written communication skills Ability and commitment to problem solve and work independently 3 + years bicycle industry experience preferred Outdoor lifestyle interests preferred Full time, non-exempt position Must have own vehicle and valid driver's license Compensation and Benefits Hourly Rate: $20 - $24 Status: Full-time positionNon-Exempt Qualified candidates, please send your cover letter with a resume to HR@GIANTBICYCLE.COM
Sprachkenntnisse
- English
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