Foundry Concierge Lead

Mizuno USA Job Description
Job Title: Foundry Concierge Lead
Reports to (title): Manager of Golf Custom Fitting
Job Summary:
As the first point of contact in Mizuno's state-of-the-art fitting environment, the Foundry Concierge Lead
ensures seamless, professional, and welcoming customer experience. This role builds foundational skills
in customer service, product knowledge, and operations, and could lead to a future role in advanced
fitting and field-based roles.
Supervisory Responsibilities:
 None.
Duties/Responsibilities:
 Manage and maintain the appointment scheduler with 100% accuracy and efficiency.
 Confirm fitting details with customers prior to appointments, explaining processes and
highlighting available services.
 Welcome and check in customers upon arrival, ensuring a positive first impression.
 Oversee product check-in and inventory management for golf equipment.
 Process transactions using the POS system for purchases, services, and product sales.
 Respond to phone inquiries promptly and professionally, providing accurate information and
support.
 Coordinate customer flow and assist the Lead Fitter to ensure seamless handoffs before and
after fittings.
 Maintain a clean, organized, and professional showroom environment in line with brand
standards.
 Stay current on facility services, product offerings, promotions, and policies.
 Develop expertise in the golf fitting process with the goal of transitioning into a fitter role;
actively shadow and assist the Lead Fitter.
 Troubleshoot minor customer issues or escalate to management when necessary.
 Promote and sell Mizuno fitting packages to enhance customer experience and revenue.
 Collaborate with the Marketing Team to create and execute promotional content for The
Mizuno Foundry, driving traffic and increasing inventory turnover.
Required Skills/Abilities:
 Strong interpersonal and communication skills with proven ability to influence without
authority, gain buy-in, and drive consensus across teams.
 Proficient in Microsoft Office (Excel, PowerPoint), JD Edwards, and reporting tools; skilled in
data analysis and operational reporting.
 Solid understanding of key business drivers, including profitability, gross margins, inventory
turns, material costs, and factory lead times.
Form Revision: 1.0 (11/21/2025)
Mizuno USA Job Description
 Experienced in managing multiple projects simultaneously while meeting deadlines and
quality standards.
 Delivered presentations and conducted public speaking engagements for internal teams and
customer groups.
 Effectively managed budgets within established guidelines, ensuring cost control and
resource optimization.
 Golf experience at collegiate level or equivalent industry expertise preferred.
Education and Experience:
 Bachelor's Degree Preferred
 At least two years related experience required.
Physical Requirements:
 Prolonged periods of sitting at a desk and working on a computer.
 Must be able to lift up to 25 pounds at times.
About Mizuno
Mizuno Corporation was established in Osaka, Japan by Rihachi Mizuno in 1906. Its wholly-owned subsidiary,
Mizuno USA is located in Peachtree Corners, GA and manufactures and distributes the highest quality
sporting equipment, footwear, and apparel. World champions and dedicated enthusiasts alike regard Mizuno
as the pinnacle in craftsmanship and performance for baseball, golf, pickleball, running, soccer, softball,
swimming, tennis, volleyball, and more.
For 120 years, we have followed the principle of "contributing to society through the advancement of sporting
goods and the promotion of sports." Every global Mizuno Team Member wholeheartedly believes in this
purpose and lives it on a daily basis.
If you believe in the power of sports to generate happiness, and want to apply your talents to help athletes at
every level of competition achieve their very best, you are the kind of person we want on our team!
Whenever possible, Mizuno USA, Inc. strives to promote from within if the skills and necessary qualifications
meet the requirements for the position. Internal and external candidates will be considered for the position
and the best candidate will be hired.
Mizuno USA, Inc. is an Equal Opportunity Employer: All qualified applicants will receive consideration for
employment and will not be discriminated against based on their race, gender, disability, veteran status or
other protected classification.
EOE M/F/D/V
Visit https://www.careers-mizunousa.com/jobs to apply, or send your resume and cover letter to
mizunocareers@mizunousa.com and include the Job Title in the Subject line.
Form Revision: 1.0 (11/21/2025)